D4
Slipping customer service standards
I had leased a teamspeak server for a couple of years and saw the customer experience slide into the dirt. Regular ddos attacks that the company seemed utterly unable to mitigate. Final straw was having our service suspended for non-payment when their automated reminder service failed due to a "glitch they fixed" but seemed unable or unwilling to communicate that to their paying customers. I also experienced the " I received 3 emails at the exact same time informing me of "no payment received", "a final warning", "service shut down" all at the exact same time. This was the final straw. Why pay for a teamspeak server when discord offers what so far has been a superior experience for FREE?
Response from Multiplay GameserversAug 22, 2018
Hello D4, We are very sorry about this issue you encountered. If you could provide some information to our support team about these emails you received in one go that would really help. Thanks, Magnus




