Multiplay GameserversReviews of multiplaygameservers.com

They are extremely nice and do their job when required. They aren't in your business. They are quick to fix problems and don't blame you at all.

I purchased a server for a game that is still in Beta so already was feeling something would not go right. Due to the file structure, the game needed a FTP to correctly load anything into it (Minecraft requires such actions as well, and gives a server admin good control over the server as well). Sadly enough the FTP app wasn't working right, so I contacted the company. First response was within a few hours! I received a few ways to attempt a resolution to the problem, but seeing how it involved a 3rd party program, my support tech just asked me to link him the files. In just under an hour my 2 mods were correctly installed from the links I gave that came off the games forums. Didn't wait long, and received no run-around style support. Just straight out "Try this, no, k... plan B" and was happily playing with friends all over on our new server.

2/3 of my tickets were answered and resolved within an hour. The 3rd ticket was answered withing the stated 12-hour period. All problems were addressed and the service was very professional. There were/are some issues with the server(s) itself but this could also be attributed to the game being hosted which is still in Alpha. (DayZ)

When talking/chatting to this company online they are not helpful they are just looking to finish the chat ASAP. they need to focus on more customer service as thats what they are. Less on trying to finish the chat session to get onto the next makes me not want to subscribe again.

Don't let multiplay pull you in with their low pricing. Their support is dreadful. Ticket responses took as long as 4 days. When BF3 came out I wanted to find a good ping server provider at somewhat of an affordable price. Multiplay offered that at an even better price then I expected. Then I needed support. In order for me to upgrade my server and add more slots I had to submit a ticket. That seemed like kind of a bad way of handling upgrades but that I could really care less about. 3 days later they finally took care of it. I'm sorry but the other 3 companies I've hosted games off of took best a hour. If it would have taken even a day I could of cared less but 3 days is unbelievable. I ended up canceling the server after a month at no fault of their own because our clan just couldn't fill the server. With SWTOR releasing shortly I wanted to get a Teamspeak server for my guild. I figured I would go through Multiplay just because I can't really get too upset about a ticket taking too long to hold it against them. I ordered the 20 slots server which included 4 SCALEslot slots. They claim is their special feature that allows you to fill your server and still allow more to join just in case. In every regard it's worded so you believe you're renting a 20 slots server with an extra 4 slots in case in fills up. I got my server and immediately noticed it had only 16 slots. I knew almost immediately when I saw it that they got over on me. It's kind of their way of tricking you into believing you get bonus slots for using them when in actuality you are getting nothing special. You can actually see this on their site if you go to the voicecomm order page. So I created a ticket and the response I received validated what I thought. I was only given a 16 slot server with 4 SCALEslot slots. They appologized and asked if I would like to upgrade the server. I told them I just wanted to cancel because trickery really doesn't sit well with me. They told me to log in a cancel which I did the day they said to. They said they would put my account in queue to be refunded and it would take 7 - 14 working days. Yes 7-14 days to get a refund. It took seconds to setup my account and start the server up. 9 DAYS LATER I receive a response from them that unfortunately the server has been used constantly since it was purchased so they couldn't offer me a full refund. I never logged into the server after the first day it was setup. At best one of my friends thought we were using it from my original email i sent out when it was setup however if they actually cancelled the service why the heck was it still up. I'm sharing my experience because I believe it will help others.