Muddy Mat®Reviews of muddymats.com

Excellent rugs. I have 6 now. I definitely recommend these. They are soft, absorbent and sturdy.

Had problem with my order. Immediately addressed my concerns. They Immediately fixed my concern and all were 😊

Terrible customer service. Will not refund for items never received.

I have ordered 3 mats over a month ago. I have not received them. I sent an email to customer service and got a template response that was not filled in. It said things like we filled your order, it is now with [insert courier here]. Continue to track your order. My tracking link doesn't work. Worst customer service email ever "Richmer". I expect that my order will be in transit until I run out of time to get a refund from PayPal. Feeling like this is a complete scam.

Worst experience of online shopping ever! Wish I had read reviews first. As another reviewer said ended up with more grippers than wanted and £15 shipping fees for “free” gifts. Immediately cancelled order and just had automated responses then a tracking number from FedEx. No way of reviewing order before the payment is processed. Update:- After numerous emails with only the same automated reply offering a discount I was amazed to get a quick refund. I referred to UK and American consumer law.

The mat is unravelling already, I also purchased the rug grippers which do NOT stick to the back of the mat. I only wanted 4 but was sent 16 and charged for them. I have asked for a refund and return address for the grippers twice but got no reply. I don’t like their sales purchase process, when going to the checkout, they have pop ups to purchase other items, 3 in total! The first one being the rug grippers. You click “yes please” or “no thanks, I don’t care about health & safety”. That is an example, the other 2 are similar for the “no thanks”. I don’t like this approach at all. I would not recommend this company and have wasted £42 (inc postage).

I struggle with keeping my floors dry during the rain! With 6 dogs that have a lot of wet paws 24 to be exact. This mat has made life a little easier. Plus, the price was just right. I want to be a runner as well. I would give this product 10 stars if I could.

This mat may be the single most helpful purchase I’ve made to keep our floors clean. After a few years our dogs have worn down the grass in the backyard, and there’s just a lot of dirt now where grass used to be. Keeping said dirt on their paws out of the house has been maddening. Until I bought this mat last weekend. Floors are noticeably cleaner, AND the mat actually stays in place. I haven’t had to move it back by the dog door once. I was so happy I bought it. I can walk around barefoot again.