Muddy Mat®Reviews of muddymats.com

I ordered a mat and then needed to cancel the order (right away). I sent an email asking to cancel thinking it would be easier for all involved instead of having them ship to me and me ship back. Man was I wrong. I received an email asking me to keep the mat and they would send me a gift card. I declined and asked to cancel. Then I received an email offering me a discount on my order if I would just not cancel. I declined. I received ANOTHER email offering me a bigger discount. I declined and asked to have the order canceled. Today, 6 days after the email exchanges began, I received an email with shipping info and a tracking number. 2 hours later I received an email with return instructions and guess what - I am responsible for return shipping! I will take the bloody thing because, if I return it, I do not believe I will ever receive my money back.

I have now purchased 4 muddy mats. After 2 washes one of the back began to peel apart. That was only 90 days after purchase. They responded too late to bad. In other words don’t follow there instructions on how to wash their products because it disintegrates after 2 washes. Their customer service is pretty pathetic and product is terrible.

Seen these on Facebook so thought I'd try them out. I ordered 1 medium and 1 large Mat for a total of £70 with shipping, the medium mat arrived but was just the same as a bath mat my wife bought from temu. The large Mat never came so I made a case with PayPal, it went on for about 5 weeks with them needing a police report because apparently the mat was delivered. So I now have 1 bad quality mat and I paid £35 for a mat that never came with no refund. Honestly my worse experience dealing with a company that will do anything to not help you. AVOID!

I ordered several mats and the disclaimer statement said if I ordered within the next 4 hours I would have the product by Thursday-which was 2 days away-and we are at 15 days, it is lost in Amazonland (their shipper) and they are telling me to contact Amazon to figure out where the package is and get it delivered. I bought through Muddy Mat, not Amazon and they need to get me the product. I am getting the run around trying to get the item-they are not cooperative at all. I did charge on a credit card and will request a charge back for the refund. I have also screenshotted all of the correspondence via Messenger as evidence.

I bought the X-Large mat. It cost close to $100 with tax a shipping. We had it two days. The dogs were able to easily pull off the edging and unravel section of the loop. This is not durable. Edited: I’m going to give more stars because the company replaced my muddy mat after I put in a detailed complaint to Brtter Budiness Bureau. They had not answered my emails. However, I’m still standing by the durability issue, because my dogs easily chewed through the replacement as they did with the first.

Worst company ever. Order two rugs $70. Never received them. Website said due to war long delivery times. Reached out to company and they said beings it's been longer than 2 months there is nothing they will do for us.

Muddy Mat was too small and so asked for exchange. Instead they had me keep the item and gave a $100 credit. I then ordered the larger Mat. Have been using both for entrances and exits. They are great. Just have to shake out and they look new.

Muddy mat is a business I will never recommend to anyone. They have shoddy business practices. I want to return the mat and received three emails trying to talk me into keeping it. There is nothing wrong with the mat I just changed my mind. I felt harassed and now I’m being asked to pay for returning the mat!! DON’T buy from these people. Any company to pay for retuning a product will never have my business.