Tracey R.
Horrible customer service
Horrible customer service. No replies to email have charged me 284 for a 104 order. Have tried calling only to be on hold forever and then disconnected. Will try filing a complaint through PayPal.

Transform Your Home with Muddy Mat – Stop Muddy Paw Prints at the DoorTired of endless scrubbing? Muddy Mat keeps your home spotlessly clean, effortlessly.Our premium anti mud mats are engineered for pet owners who love their dogs and a pristine home. Advanced microfiber technology instantly absorbs dirt, moisture, and debris before paw prints reach your floors.Ultra absorbent fibers capture up to 5x their weight in water and mud, while non-slip backing ensures safety. Perfect for rainy walks or muddy gardens.Machine washable, quick drying, and built to last years. Join thousands of happy homes.More time with your pet, zero time scrubbing. Start living clean today!
Muddy Mat® (muddymats.com) has 4,420 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Tracey R.
Horrible customer service. No replies to email have charged me 284 for a 104 order. Have tried calling only to be on hold forever and then disconnected. Will try filing a complaint through PayPal.
Chrissytina
Great mat for dogs, kids, weather in general! Grabs more than a traditional rug esp on those nasty weather days. Would definitely buy again. I bought for family campers for their FUR friends too. Great buy and would def recommend!!!
Response from Muddy Mat®Jan 21, 2025
wow! thank. you for recommending our Muddy Mats @Chrissytina
Kimberly L.
Muddy Mats are great! They are soft, absorbent and very comfortable to walk on. Best part is, no more wet floors! Thank you Muddy Mats!
P K.
I am still waiting on my Muddy Mat. I was supposed to have it by Christmas and that day came and went and no muddy mat. The customer service team tried telling me that it is the fault of the shipping carrier. So they have twice informed me that they will get with their warehouse and carrier to get the products (several) shipped to me. Just checked the tracking today and still no movement. Guess the customer service set is just as lacking as the shipping and packaging depts.
Response from Muddy Mat®Jan 21, 2025
Hello @P Kirk thanks for reaching out. We have sent a request for your contact information. We hope to hear back from you to get this resolved.
Donna
I have 4 dogs and they work great.
Response from Muddy Mat®Jan 24, 2025
Thank you for sharing your experience @Donna
Kim E.
Our house has two large dogs. Muddy and wet paws required drying every time UNTIL Muddy Mats! Hooray as our floors are staying clean. The mat gets everything and leave no trace of dirt on floor! Thank you so much!
John Y.
The Matt's and for bed are great I got a few. I'm still waiting for my second dog bed. They didn't process but first one about a week ago so I had to call and find out what was going on. They placed a replacement order two days ago and I still doing have any update on shipping. Customer service is horrible. You have to hold on the phone for half an hour.
Response from Muddy Mat®Jan 21, 2025
Hello John, thanks for reaching out. We apologize for any inconvenience you might've experienced. We have sent you a request for your contact information so we can follow up / resolve your concern. We are looking forward to hearing back from you.
Stephanie
Great product! I have 6 and gifted many for presents!
Response from Muddy Mat®Jan 24, 2025
wow! thank you for sharing our products @Staphanie