Muddy Mat®Reviews of muddymats.com

First of all I still haven't opened the mats. I received them on Dec. 30. 2 of them were not the color that I ordered, I contacted them 4 or 5 times already and this company HAS NO CUSTOMER SERVICE!!!!! I was told they would take them back for a refund but I had to pay return shipping. It is $80!! More than the mats cost. Also had to take pix of SKU. Get them from Amazon.

I cannot really put a review because it's been a month since I ordered and Still haven't received it yet. Still on hold with customer service and it's been 20 min so far. I hope I love the mats if I ever get them.

On 12/31/24 I ordered 2 muddy mats thru the company directly in order to receive the 2 for 1 deal. Funds were taken out of my account on that day (12-31-24). I had previously ordered some thru Amazon directly with zero issues On 1/22/25 I sent an email to Muddy Mats an email stating it had been almost a month and no product. I did see in an email dated 1/6/25 that a label was created …..but there was never any movement of said package. On 1/24/25 I called muddy mats directly and spoke with Gladys who told me she would put my order to high priority and get the status of its whereabouts checked. As I write this it’s 1/28/25 and STILL no update from Muddy Mats customer service OR delivery of said product I’d paid for. It’s almost been 30days since order and money was withdrew from my account. BUYER BEWARE!!

I placed an order on January 1. It stated I would receive the order on January 8th. Then it changed to January 19th thru the 22nd. Here it is the 28th, no change in the tracking email, no correspondence at all. I emailed them to cancel my order on January 24th. Still no response. This is a scam. Been told you can purchase the same rugs at local stores. No way. 2-3-25. I got back with them. They haven't got back with me. Just emailed to cancel my order and refund my money immediately. Again, what a joke.

I have 3 dogs and 2 grandsons living with me. During snow and rain, my floors used to be a mess. Not anymore. Your product does exactly what you said it would do. I'm extremely satisfied. Just wish I had found it earlier.

Muddy Mats…. The absolute best item I have ever purchased. I say that because it’s so easy to lose faith in online products when order after order does not meet advertising specifications. They say it does one thing, then you find it doesn’t. You’re then “stuck with yet another bogus item.” Muddy Mats do everything your company claims. I have actually been so pleased, I ordered more. ( i also just ordered one of the dog beds). Where I used to sweep and mop every day around the entrances, I no longer do, rather I find myself looking for the “magic” in these mats. I cannot even find the dirt now….. never on my floors. I cannot thank you enough. Awesome, well made quality mats. All you advertise, these mats do and more Absolutely love them!! Great in bathroom too! Have had them now for about a month. Thank you!

The mats are low quality, do not absorb well, are heavy, and not easy to wash. Because of the weight, return fees are 2/3 of the purchase price. And the mats need to be returned in original packing and unused so they can be resold. I wish I never bought them and would discourage anyone from buying from this company.

A 'muddy mat' ad popped up during a game on my phone and got my attention. Mats looked good and if you buy 2 you get 1 free. I scrolled down to sizes before picking a color an clicked medium. Before I could even look at all colors a pop up said if I finished my order in MAYBE 1 min. and a few seconds (not real sure because it disappeared and I haven't even got to pick a color) that they would be delivered Monday Feb. 3, 2025. I picked color, another medium mat, a color for that one and then had to correct color on free mat. Scrolled down to fill in both shipping AND mailing addresses, went for credit card, entered info,... 'Would I fill out a survey?' and blam, it was there. (Which is ridiculous beforehand but okay.) Last click of survey a pop up said I would receive a free gift. Great, and faster than speed of light popped up a pic of scrubby gloves. okay, whatever... The 'submit order' banner appeared, clicked on that, and landed on POINT OF NO RETURN!! Charges for 2 mats, tax on each of those, $9.99 for some unwanted gloves and a shipping and handling charge that had grew since I picked the one of my choice. Now panic and anger are sneaking in as I scramble for a phone number while I'm kicking myself for not doing research this one time. Found the #, called, was on HOLD 27 minutes, was told to leave a message, which I did that a deaf person could hear. Not having a spec of "benefit of doubt" left I waited a very few seconds and called back. I looked up reviews on them during the 9 minutes on hold and repeated ,Stay Calm' to myself, (plus made mental note to ask them if they would answer a call from BBB when I was told to leave another message) THEN 'Rain' answered so my first words were this was not at her personally. Wellll...Wait for it... Immediately we are both cutting in on each other getting louder and sharper with long pauses until after repeating several times I got the full sentence out the phone had delays so it was equal on both sides, (enter long pause) I thought she had hung up on me. Finally, we awkwardly heard what the other one said. So in a bit more calm voice I repeated it was dumb to put the survey there for obvious reasons and would she put that in a comment box. (Now I know why they did that) I also said I should still receive my delivery Mon. 2/3/2025 as every step was unreasonable. BUT, while I said that or during the long pause 'Rain' hung up. I didn't even get to say "Have A BLANK evening." Again, Go AMAZON or anywhere else to order instead of there and feel free to suggest a better title for my review. Stay tuned, I'll Be Back.... P.S. That 'Rate your experience' needs a negative box. They want truth.