Muddy Mat®Reviews of muddymats.com

I placed my order on October 27th and as of November 28th I still do NOT have my order. Every time I call, I am told it has shipped and that "it will be delivered tomorrow." Finally, I was told the order was lost by the carrier and Muddy Mat did not bother to inform me or refund my money. It was left up to me call repeatedly to find my order and resolve the issue myself. I am on the phone now being told that my order has been placed again and expedited to me (I'm at the point of "believe it when I see it"). So, I still don't have a product to review but I can say that the customer service leaves A LOT to be desired!

Try getting your money back from them. I ordered but then saw how my neighbors rug all bunched up after washing so i cancelled my order. I never even got a rug. And i am out $92.00. Its been well over a month. They claim it had to go thru a billing cycle which it has. And still no refund. RIP OFF COMPANY

Ordered a dog bed but didn’t receive confirmation that it shipped. My CC was charged so I called. Was told it had been out of stock, but was in stock and would ship. Now a week later and still haven’t received notice it shipped. I will be canceling the order tomorrow. I have ordered from them and I love the products. However, I’m not accustom to paying until an item ships and their lack of communication is frustrating. EDIT: called to cancel order, which hadn’t shipped yet. They refunded my shipping fee and issued a tracking # saying it would now ship from Amazon. Checked tracking # following day & it reads that a tracking number has been created. Still hasn’t shipped. It has been 2weeks as of today.

I see from other reviews that the delivery is sketchy. I ordered mine, received emails they were shipped and now nothing. Not even a response to my email inquiry. Been 10 days. I’m in Southern California where they supposedly are, so what’s the delay?

Don’t waste your money on the bed! Poor quality. Didn’t even last a month for dogs that like to nest. Very disappointing considering how much money I spent.

I LOVE this rug! We used it for us in our master bathroom as the shower, sink and bathtub water catcher. It’s easy to wash and I loved that I could purchase a giant sized chenille rug…it’s not easy to find, especially in Black.

The mats work better than any rug we've used before. We have two large dogs. The mat catches all the dirt they bring in in their paws. I've even noticed that none of the grass clippings after the moving are making it in to the house. I have a larger mat at the back patio door. That's where the dogs lay when the sun comes in. They wash well in the washing machine. I replaced my kitchen mat with one and it works as well as the anti fatigue mat I previously had. Also replaced my bath mats with them. No longer have the feeling a damp bath mat after a shower. It's super at absorbing all the water. The colors are great too. They blend in well with my home. I've recommended them to all my friends who own pets.

This is a fantastic product! We have a Bernese mountain dog who loves to track mud in. We first purchased the towels because he slobbers-a lot. They worked so well I decided to try the mats. They are great at stopping my pup from tracking mud and dirt on my wood floors. We bought 3 to put in front of the back door. We love them!