Muddy Mat®Reviews of muddymats.com

I placed my order early Dec slightly 3 weeks before Christmas for a gift exchange with other pet owners. I thought this would be a good gift idea. At check out there was a pop up stating “pay $7 for Christmas delivery”. But placing my order well before Christmas this definitely didn’t seem necessary. Early Jan I emailed them and asked them to cancel my order. It had been a month and I’d heard NOTHING. Over 1 week later I get an email saying it’s shipped them shortly after I get another email saying they can’t cancel bc it’s already shipped. Then several days after that I get another email saying it shipped Jan 8th! Basically they wanted to get extra $$ to ship it faster when there was plenty of time to ship it. And since I didnt pay it they held on to my order till well after Christmas. That’s a horrible way to run a business. I can guarantee good customer service will get you more customers and repeat customers in the long run.

They are made very well. My puppy had an accident on one and I had trouble finding it and it did not go through to the floor. It does take most of the mud off the paws but my puppy almost flies through the air when he comes in the house and heads for a chair. I notice a little bit of mud on the chair. I purchased a large rug 35"x60" and washed it in my clothes washer and dried it in the dryer on delicate. It came out like new. I was surprised how much dirt came out of that rug. It absorbed a whole lot more than I thought. Do not hand wash the larger ones or you will be sorry. That is one way to find out how much moisture they absorb. I use a non-electric carpet sweeper on it as the vacuum has too much suction for a throw rug like the muddy mat and it cleans it quite well. I recommend staying with Muddy Mat brand. I purchased an off brand first in a smaller size and it was not near the quality of my Muddy Mat Brand. Their customer service is also great. I had an issue where my puppy chewed on the mat and I asked for suggestions how to fix it and they got back to me quickly with knowledgeable ideas.

The rugs are fantastic, I am buying more, great quality and the feel great under foot.

This company is very courteous and helpful. When you have to call about anything will be ordering more rugs from them in the future.

I ordered rugs back in November and never recieved them. I kept getting tracking alerts but nothing has happened since Dec 10th that supposedly they were out delivering in my neighborhood!👎

They have the worst customer service of any company that I have ever dealt with. I placed an order on 12/27 and then when I received emails for two different amounts of which I didn't approve within twenty minutes of placing my order I emailed them and requested a cancelation of everything because I'm not a fan of underhanded tactics. I received an automatic response that I would hear back within 24-72 hours. After 72 hours I tried again and same thing. So I contacted PayPal to see what could be done and they opened a claim but they weren't optimistic. It is now 1/8 and Muddy Mat finally responds with saying they were sorry for the unexpected charges and would do a partial refund but since it had already shipped they couldn't cancel and then because I made a claim with PayPal they would only pay the refund if the claim was ruled in my favor. I do not recommend purchasing from them. The mats do not live up to expectations from what is advertised.

I've only received the small muddy Mat which was my free.One of the buy 2 so as soon as I get my 2 bigger ones.I think I will really like them.,,,,,,,,,, it'S been three days and I still haven't received them!!!!

Update: I was contacted this afternoon with a tracking number for the remainder of my order. My order was over $300, made on Dec 17 2025. I received the shipping information but received a partial order. I did not receive the runner, x large, large, rubber scrubber or grips. I cannot get any response regarding the rest of the order, only that they will refund the gripper cost.