M&T BankReviews of mtb.com

On Sunday 10/09/2022 I contacted M&T bank formerly Peoples' United Bank since they did not move any bank statements from People's United to their computer system and only have 60 days worth of transactions online to view. I asked for at least the last years worth of statements. I received a message that the statements were ready but that was only for the month of October. So now I have Sept and Oct of 2022. So I called and spoke to a pleasant customer service rep who said she could not do a full year but could transfer me to a specialist who could probably help. So after all the waiting I speak with the specialist and told her the situation and explained I need this info ASAP. She tells me it's in process since I made the request 2 days ago so I only have 8 more days to wait since it's 10 days for this request. I explained that is not going to work as this is my bank info and I needed for a court case so I legally needed it. She explains that it is my fault that M&T sent a message to the future customers that it was their responsibility to grab their statements from Peoples United and she could not help me. I explained that this was not reasonable and that just because a bank makes a policy - And as I was trying to explain this she hangs up. And it was a definite hang up. Almost 2 weeks later and no one has gotten back to me on this request. I will be closing my account with M&T ASAP. This should have already been done when switching over the systems as was done when People's United took over United bank a few years ago when we had to go through this process then.

The fusion of Peoples United Bank and M&T has gone to the detriment of customer service quality to the point that many like me have decided to take their businesses to other banking entities. The situation is so serious that even the safety of customers and their accounts are questioned, in my case a transaction between banking entities came out of my account but never arrived at the other bank and nobody knows how to answer what happened or where the money went , we fill a claim in the bank and it is expected that it is back in 7 working days, but the transfer that was already approved to be executed monthly had to be canceled forcing me to do it manually since I do not trust the operation of this bank. The waiting time including the calls of the same bank employees when they call with the client present to solve any situation can take more than 30 minutes of waiting, to solve the situation at the Belden Ave branch, Norwalk, CT. By merging; all travel notices for example, was eliminated causing difficulties in the use of cards abroad, took me 2 hours one day and 3 the next to be able to communicate with an agent from abroad, but not even so I could solve the problem. When the telephone application is use, you have to constantly receive a verification code, the problem is that there are times that the code simply does not arrive and if you try several times the access to the account is blocked and you have to go through the martyrdom of the verification that can be A cumbersome process that takes a long time. This fusion has affected Peoples in a harmful way, and without a doubt the option is to get out of this entity to other more serious ones that do not have you waiting for hours for a consultation and after waiting get an unreasonable agent without training that do not know what he/she is doing, summarizing you have to leave before something more serious happens.

Dont use them. I had fraud on my account and still have not been able to get a hold of anyone. I call and am on hold for 1 hour 20 mins before I hang up. Other times I got the run around for 20 minutes, then on hold fir an hour until I hang up.

M&T did not migrate my data to the new system when they acquired my old bank. Now I cannot download data from my business bank account to put in my accounting system. Spent almost an hour on the phone and got disconnected twice. Horrible bank. Run don't walk to any other bank.

I migrated from Peoples. On date of transition, I checked my new M&T account to see if my scheduled bill payments had transitioned, and all appeared successful. Today I learned that only one of three payments were made, resulting in over $250 in finance and lat fees. Since 9/6 transition date, the parking lot at my local branch and lots around it are completely filled from opening to closing. I called M&T today to see how they were going to rectify m situation I was on hold for close to 3 hours. Finally, the individual told me that "on her side", they only saw the payment that was made and not the others that were scheduled. It really made no difference to her that "my side" told me all of the scheduled payments had transitioned. In sort -- "her side" wins and I am out $250. Welcome to M&T bank. And goodbye M&T bank. How do you trust a financial institution that cheats you our of $250 in the first transaction? I opened a new account up the block at Chase today. They are giving me $300 to open a basic checking account. So thank you M&T...I earned $50 from your failure and understand that former Peoples Customers are leaving you in droves..

I have only had a loan with this eastern bank for 2 months. My dad (87) became I’ll and I had to leave the state to be with him. I didn’t know my acct number or due date. I called to make a payment. Gave them my social, everything you could possibly use to verify my account. IM MAKING A PAYMENT! Not withdrawing anything. They said they couldn’t help me. Now my payments late and no way to pay it till I get my paperwork. Is this how they do business to get a late fee out of you. That’s fraud! This is ridiculous. The first payment I made, they applied to the wrong acct and called and said my payment was late. Ughh. NEVER DO BUSINESS WITH THEM. There are plenty of other banks. Scandalous!!!

horrible!! no one answering the phone at customer service or local branches. can not get access to my accounts or money. Bank manager did not know how to set up. not a single person has a clue how to assist and customer service number has a 2 hr 45 min hold

They really screwed up the merge with People's United Bank. Their system has crashed lines at the bank customer no service in store. Call them 15 times and my account is still a mess