M&T BankReviews of mtb.com

M&T really dropped the ball with the migration of Peoples Bank accounts. They are swamped and don’t have answers to the most basic issues. Many people can’t login and the bank customer service people aren’t doing much better. There is no visibility. They don’t even give a time frame to call you back. The branches are swamped with walkins. This is how you lose clients.

I am a new customer, my bank (People's United Bank) was bought out by M&T Bank. Today is the first day I am to use this bank and already am extremely dissatisfied. You can't call the bak for help as they are NOT answering calls. What kind of customer service is that? I have not experienced more trouble with a banking app as I have with M&T. Your product and customer service is horrible!

Threes Strikes and M&T Bank is Out The Peoples Bank transition to M&T Bank is a total failure and that is why we will be switching both our company accounts and credit cards to a local bank! We have enough to deal with, but having to overcome M&T bank is not worth the effort. Strike 1 - requested a check cashing machine with no response. Guess they don't care. Strike 2 - transferring the employee health savings accounts has been slow and painful. Strike three - received new credit cards, activated them, traveled out of the country only t0 receive a call that they will not be active for a couple of more weeks. M&T Bank is out and we will be moving banks as soon as I get back to my office in Connecticut!

It's hard to even imagine much less describe the incompetence of this bank. My mortgage has been assigned to this bank and I keep getting messages that they don't have the necessary condo association insurance certificate for the building. I obtained the certificate from our management office and have submitted the certificate now 4 times However, I keep getting a form e-mail saying it is not adequate, without indicating any reason for that and without telling me who to contact to understand why the policy is unacceptable. I have now been on the phone for over an hour--calling 4 different numbers--and I think it has finally been resolved. And then they asked me to stay on the line for a customer feedback survey--but, of course, they hung up before there was any opportunity for feedback--I wonder why!

I have had nothing but great experiences with M&T. I would highly recommend their services.

M&T Bank is the worst bank I have ever experienced. When I first opened my account, I made them aware that I would be traveling overseas, and to put a note on my account to allow charges to go through. I was reassured that all would be well, and that I shouldn't encounter any issues. Problems started long before I even left the US, which should have been a clue to me that I would be facing an inordinate number of obstacles once I arrived overseas. First, I tried to purchase COVID health insurance through a Ukrainian company. Declined. A message popped up saying that I would have to call M&T to have them verify my card before I could complete the purchase. So I called customer service, mistakenly thinking that this would be a one time thing. Again, I was reassured that I should have no additional issues; the woman told me that once this was put through, there wouldn't be a problem making any other payments. Wrong again. Next, I tried to book an apartment through Airbnb. Declined again, with the same message popping up from M&T. Had to call again. Sorry to say, problems with M&T have only worsened since I have arrived in Ukraine. Any time I try to pay rent on Airbnb, I get the same "payment declined, please contact M&T" message. But now, instead of being helpful, customer service will insist that the problem is not with them, but instead, it's an issue with the merchant's website. After one particularly exhausting episode where I spent close to $70 in international minutes trying to contact the bank and was transferred from multiple representatives who didn't have a clue, I was finally connected with someone from Visa who told me that the issue was, in fact, because of M&T, and had nothing to due with the merchant. This took over 24 hours to resolve, and we almost lost our apartment. Sadly, we are still having issues to this day. My husband and I go day to day, not knowing if we will be able to purchase groceries. Just two days ago, a delivery app which had been working for us, was suddenly declined by M&T. Yet again, we called up and were told, "it's not us, it's the merchant." I spoke to two supervisors who said the same thing and failed to offer any further assistance. But of course, after several days of uncertainty and concern that we wouldn’t be able to purchase the necessities, we found out yet again, that it was an M&T issue that took days to resolve. I am so disgusted at this point; no matter who I speak to, no matter how many times I tell them to put a note on my account, I keep ending up in the same helpless situation every single time. In fact, during one of the more recent infuriating conversations with their customer service, the representative said to me, “Well first of all, I don’t see a note on your account saying that you’re overseas. You really should do that. That could be the problem.” Incompetence. Incompetence of phenomenal dimension. As soon as I return home, I will be closing down all of my accounts. I have absolutely had it. How you can leave a customer stranded in a foreign country, helpless, without money, and no reliable assistance, is beyond me. If I could give you zero stars, I would.

Very unprofessional. They will rip you off in fees no service Super primitive!

Their website is online about 50% of the time. I just paid off my RV loan, and the next day my account and all online statements were gone from the website. I called customer service, and after entering account information, I was told by that the wait time is very long and to try the website and was hung up on. I tried the website, which was down, and called several times and went through the same loop and was hung up on each time. This bank is the absolute worst.