M&T BankReviews of mtb.com

appalling customer service

Avoid this Bank at all cost I had Internet fraud charges billed on my account, filed a dispute and never got a reply back just to find out five weeks later my bank found for the fraud vendor. Additionally constantly ties money up every time a check is deposited. Lastly 85% of all live call customer service experiences have been very conflictual and sadly in a word vary woke. After being with a bank for five years I’ve sadly close all my accounts out.

I have had non stop issues with this bank. My account constantly gets locked out for no reason and you have to call to get it unlocked. I was on hold for 2 hours just to be told “I’m not allowed to tell you why you can’t access your account” they are literally holding MY money hostage. Their customer service is extremely slow and the staff is always rude.

M&T locked my account and didn’t tell me anything about someone getting into my accounts with a vpn and verified all my stuff. customer service is terrible, I’ve waited a long times. Been hung up on and transferred many times. My account has been locked and I have had no access to my money since before thanksgiving. Been a customer for 3yrs+ and it’s ridiculous

Andrew Votj - You're a real asset to the M&T Bank! Great job. You always listen actively and attentively to make sure you understand what the exact problem is and you come up with solutions in an effective manner. You have an amazing ability to clearly explain options and solutions effectively and efficiently. Thank you for always be there for us to answer our questions and Problem Solving. Smart Roofs Solar, Inc. L. Prior Executive Business Administrator

For me, banking became a personal experience after a different bank, the one with the red-key, threw me away because they claimed that sending money to Family in Ghana was illegal, or close to it: It Is Not. I am with M&T in Greater Buffalo NY for about 3 years now (it's 2022 now), and after discovering what a Relationship Banker (RB) is, everything is running smoothly. Banking is more than a house to deposit money into and taking money out of; it is, or should be, all about building relationships with M&T and it will spill over to other businesses. Without naming names, she is beyond compare in other financial institutions, but am sure that you will find your RB is where you need to start; by phone, email and by walking into your M&T Bank itself. I truly believe that when you connect with your RB, you should be able to discuss any frustrations or disappointing developments, including success stories. Then, keep this person, your RB, apprised of every situation that involves your financial situation on every level. Your Relationship Banker is your personal mentor and guide. My RB is most excellent, and believe that you will find your RB, wherever you are located, to be your best guide too.

Got locked out for no reason, been on the phone for half an hour, cant use the mobile app to login even after calling them before and verifying everything. They said uninstall and reinstall. Didn't work. Now I cant even login at all. Its been a week like this. I miss Peoples Bank. Been with them for decades. NEVER had these issues.

We had corporate credit cards with Peoples that were transferred to M&T. The entire process has been awful - the way the data was transferred changed all of our cards and even changed the administrator on our accounts and our card limits. It has been weeks and I still don't have online access to our corporate cards. M&T has not been helpful getting this resolved and I have had to email repeatedly. Overall terrible experience with M&T and zero sense of urgency on their end.