MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
Also known as
mrfluffyfriend.com
Website
mrfluffyfriend.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
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The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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NEVER RECEIVED MY ORDER. Will NOT order again as I wrote several emails questioning the whereabouts of my order. NO RESPONSE from YOU! I am watching my bill for reimbursement of charges.
Response from MrFluffyFriend™Feb 17, 2023
Hi Joanne! Thank you for sharing your feedback. We apologize that you didn't have the best experience with our shipment. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services. If you have any further concerns, please don't hesitate to contact us at [email protected]. We hope that you will give us another opportunity to make things right for you.
PI
Pitt
Hallo
Hallo , hier wird der größte Mist angeboten die Sachen kommen aus China Qualität ist mehr als schlecht .
Versand eigentlich nach 14 Tage das ich nicht lache fünf Wochen hat das ganze gedauert. Das ich überhaupt was bekommen habe wundert mich . Einfach Betrug das ganze Adresse ist aus Holland ( NL ) aber die sitzen in China . Hände weg !!!!!!
Response from MrFluffyFriend™Feb 17, 2023
Hello Pitt! Thank you for sharing your feedback with us. We apologize that we did not meet your expectations. We would like to discuss this with you. Please contact us at [email protected].
We want to make things right and we hope that you will give us another opportunity to do so.
SS
Sallie S.
Long delivery - not worth it.
It took longer than a month to deliver and came in a plastic bag of sorts - not a box, which was explainable by the fact the bed is not in the least bit sturdy. You can easily feel the ground from the base of the bed. Not comfortable or sturdy.
Response from MrFluffyFriend™Oct 24, 2022
Hello Sallie, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
JS
James S.
Bengals
My two bengals absolutely love their fluffy beds, they took a while to get to me but it was well worth the wait
Response from MrFluffyFriend™Oct 24, 2022
Hello James, Nothing makes us happier than knowing your pets love the beds. Thank you so much!
JO
John O.
Item ordered not received
I have still not received the item purchased or any meanifull help from the supplier
Response from MrFluffyFriend™Oct 24, 2022
Hello John, We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
RO
RogerT
Wish I could rate at -5
Wish I could rate at -5.
I can't believe what poor quality this product was. A complete waste of money. Cheap quality, empty of bedding foam and split within hours, in the bucket 2days later.
From the moment it arrived you could tell just how cheaply it was made. Our dog is very old and not a digger or scratcher, but within an hour the bed was almost flat and starting to split at the seams. DO NOT BUY its a waste of money.
Response from MrFluffyFriend™Oct 24, 2022
Hello RogerT, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
ME
Mellow
Hände weg!
Einen Stern, musste ich geben, ganz ohne geht es nicht und Minus-Sterne gibt es nicht.
Hände weg!!!! hätte mir ein Blick in das Impressum und die Rezensionen bei Trustpilot gezeigt. Die Rezensionen auf der Homepage nur voll des Lobes" Fake/Gekauft?
Meine bittere Erfahrung:
Aufgrund der leider zu spät
gelesenen Beurteilungen im Trustpilot und aufgrund der Größe des Pakets (habe leider nicht gemessen, aber ziemlich exakt wie ein I-Männchen-Tornister. Darin konnte kein Hundebett XXL / 100 cm, mit einem umlaufenden Rand zum erhöhten Ablegen des Kopfes sein?), habe ich es erst gar nicht mehr geöffnet, sofort Widerspruch angemeldet und um Angabe der Empfängeradresse für eine von mir zu bezahlende - das hatte ich gelesen Retoure (ein Lager in der Nähe von mir, habe ich unterstellt angenommen, und nicht in den Niederlanden in Niewegein/Utrecht - Porto rd. € 20,00) gebeten, was mich bei DHL € 5,99 max. € 6,99 gekostet hätte. Zur Antwort erhalten habe ich nur immer wieder standardisierte Textbausteine und Hinweis auf die AGBs bekommen:
Das in Folie eingeschweißte, vakumierte Hundebett XXL/100 cm muss!!! in der Originalverpackung zurückgeschickt werden - unmöglich. So klein bekommt man es niemals. Auch wenn man es denn schaffen würde, die äußere Folie so abzubekommen, dass man sie wiederverwerten könnte, das Bett in den eigentlichen Beutel zu pressen - nicht realistisch.
Nachdem ich mich genug geärgert hatte, habe ich das Bett ausgepackt und .... Qualität sieht anders aus. Die einzelnen Fadenreihen sind so weit auseinander gewebt/geknüpft, dass das gitterartige Gewebe darunter zu sehen ist und, wie schon gesagt, einen Rand, wie ihn Hunde lieben, hat es nicht.
Fazit: Eine sehr teure, qualitativ fragwürdige "Kissenhülle"
Response from MrFluffyFriend™Oct 24, 2022
Hallo Mellow, es tut uns sehr leid zu wissen, dass Sie mit unserem Produkt unzufrieden sind. Sie können uns per E-Mail an [email protected] kontaktieren, damit wir gemeinsam nach einer Lösung suchen können. Wir freuen uns darauf, von Ihnen zu hören!
MK
Mrs K L.
Mr Fluffy Friend …
Mr Fluffy Friend is a lovely soft bed for my dog Missie. She claimed it right away and loves it. It is so soft and cosy. She snuggles into it and settles down in comfort.
Response from MrFluffyFriend™Oct 24, 2022
Hello Mrs K Lowenstein, Thank you so much for the 5-star review! We only want what's best for your beloved pet.