MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

11,886 approved reviews, newest moderated first

Dorota W.
Nov 3, 2022
The Delivery was very late it took…
The Delivery was very late it took over a month . Getting response from a Real person on e-mail took time too and I did not feel that the person who replied was too bothered about helping me. I finally got the product- thank you but you need to improve your processes . Regards, Dorota
Response from MrFluffyFriend™Feb 17, 2023
Hi Dorota, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please don't hesitate to reach out to us at [email protected] if you need further assistance
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Emma L.
Nov 3, 2022
This is our second order with mr Fluffy…
This is our second order with mr Fluffy Friend. Great quality product, meets expectations and our dogs love their beds!!!
Response from MrFluffyFriend™Feb 17, 2023
Hi Emma, thank you for leaving us a positive review. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and services possible. So thank you again for your kind words, and we look forward to your next purchase.
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GaelleR
Nov 2, 2022
Voleurs
Voleurs, association de malfaiteurs…une plainte pour escroquerie va être déposée si je n’obtiens pas mon remboursement!
Response from MrFluffyFriend™Feb 10, 2023
Bonjour à tous! Merci d'avoir porté votre expérience négative à notre attention. Nos sincères excuses pour la gêne occasionnée. Nous essayons d'améliorer constamment nos produits et services grâce à des commentaires utiles comme le vôtre. Vous pouvez nous contacter par e-mail à [email protected] afin que nous puissions chercher une solution ensemble. J'ai hâte d'avoir de vos nouvelles!
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Lynn R.
Nov 2, 2022
Still have not receive my item I…
Still have not receive my item I ordered more than a month ago.
Response from MrFluffyFriend™Feb 10, 2023
Hi Lynn! We are terribly sorry to know you are unsatisfied with our service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
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S A.
Nov 2, 2022
Don’t buy at this company
Don’t buy at this company, extremely poor service, poor delivery. It definitely from taobao product but cheaper than 10 times. I purchased the petbed after 8 days, they have sent me an unverified tracking number, I have chased with the service, she was very offhand with me, over 35 days finally i received the petbed, but it was damaged. I’m extremely regret purchased at this company. At last, the petbed was shipped from China.
Response from MrFluffyFriend™Feb 16, 2023
Hello! Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so.
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Sarah B.
Nov 2, 2022
Ordered and paid for a bed a month…
Ordered and paid for a bed a month ago.. still nothing… dhl # doesn’t work and customer service don’t reply to any email… am filing a national standards complaint. Ridiculous company
Response from MrFluffyFriend™Feb 16, 2023
Hi Sarah! Thank you for sharing your feedback. This is not a common situation. I want to be able to check the status of your order. Can you send us an email at [email protected]? We hope that you will give us an opportunity to make this right for you.
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AHWCT
Nov 1, 2022
The bed fell apart in the first wash
The bed fell apart in the first wash. They won't replace it because it has been more than 30 days since I received it - part of which was waiting for them to answer me. The best they will offer me is a 30% refund and "I can keep the product" - which might be nice if it hadn't fallen apart. I was not looking for a refund, simply the replacement of a defective product. I told them I would return the defective item to them. These people do not stand by their product.
Response from MrFluffyFriend™Feb 16, 2023
Hello! Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so.
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Stacy
Nov 1, 2022
I have been scammed.
I ordered two beds. You shipped one. My order was to have FREE shipping. I had to pay $12.95 in shipping and there was only one bed in the package. You refuse to refund the cost of the bed I paid for and didn't receive. I also think you should have to reimburse me for the shipping cost since I purchased them with FREE shipping. I filed a claim through PayPal and now I am being forced to file a police report for the scam I feel like I am a victim of. I feel strongly that I am entitled to a refund of the bed I didn't receive which is $78.85 plus the $12.95 shipping charge I shouldn't have had to pay.
Response from MrFluffyFriend™Feb 16, 2023
Hi Stacy! Thank you for sharing your feedback. This is not a common situation. I want to be able to check the status of your order. Can you send us an email at [email protected]? We hope that you will give us an opportunity to make this right for you.
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