Pam C.
The product is great
The product is great
Response from MrFluffyFriend™Jan 25, 2023
Hi Pam! Thank you so much for your positive feedback. Nothing makes us happier than knowing that your pet loves our product! 🐾️

MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Pam C.
The product is great
Response from MrFluffyFriend™Jan 25, 2023
Hi Pam! Thank you so much for your positive feedback. Nothing makes us happier than knowing that your pet loves our product! 🐾️
jan S.
My dog loves the bed, and curls up and sleeps soundly in it. Sometimes it would appear that he becomes too hot , and so he lies out on the cool floor for a short time, then hops right back into his bed.
Response from MrFluffyFriend™Jan 25, 2023
Hi Jan! Thank you so much for your positive feedback. Nothing makes us happier than knowing that your pet loves our product!🐾️
Pamela S.
I ordered two beds by accident. I wrote immediately to cancel. By the time I got the bed, it was over a month and your company informed me I have to pay for the shipping charge to send back. When I ordered it, I thought it was Lands End. I love the store policy of Lands End and there merchandise. My next step, is to inform Lands End about your return policy
Response from MrFluffyFriend™Feb 10, 2023
Hi Pamela! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Robert G.
Maggie jumped into her bed immediately. Delivery was extremely slow, you did warn me that delivery would take a while. All good thank you.
Response from MrFluffyFriend™Feb 17, 2023
Hi Robert, thank you for sharing your feedback. We apologize that you didn't have the best experience with our shipment. We always strive to set proper expectations and rely on customer feedback to continually improve our products and services. If you have any further concerns, please don't hesitate to contact us at [email protected].
Anja
Hallo,ich habe am 8.10.22 2 Haustierbetten gekauft,die heute 3.11 angekommen sind.Ich war auf Grund der Bewertungen auch sehr skeptisch,aber es ging alles gut. Auch die Ware selber ist sehr schön und fluffig. :)
Response from MrFluffyFriend™Feb 17, 2023
Hallo Anja, danke, dass Sie uns eine positive Bewertung hinterlassen haben. Wir freuen uns sehr zu hören, dass Ihnen unser Produkt gefallen hat und werden Ihre freundlichen Worte an den Rest unseres Teams weiterleiten. Die Zufriedenheit unserer Kunden hat für uns oberste Priorität, und Ihre Bewertung bestärkt uns in unseren Bemühungen, die bestmöglichen Produkte und Dienstleistungen anzubieten. Nochmals vielen Dank für Ihre freundlichen Worte, und wir freuen uns auf Ihren nächsten Einkauf.
customer
Size is not to true size, I order XLargs, its the size for a chihuahua can fit good thats it. SIZE SIZE SIZE SIZE SIZE SIZE SIZE SIZE SIZE SIZE SIZE SIZESIZE SIZE SIZE SIZESIZE SIZE SIZE SIZESIZE SIZE SIZE SIZESIZE SIZE SIZE SIZE
Response from MrFluffyFriend™Feb 10, 2023
Hi there! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Alfred K.
Diese sogenannte Firma in Verbindung mit Klarna ist für mich einmalig schlecht. Habe meine Bestellung wegen falscher Größe unmittelbar nach dem Bestellvorgang per Email storniert.Erfolglos, da sich hinter dem Namen nur eine Emailadresse befindet, die offenbar keine Handhabung zum Bestellvorgang hat.Die Ware wurde von China nach Deutschland mit DHL Nr. geliefert, meine Annahme verweigert und zum Versender zurückgeschickt.Nunmehr sind aus 42 € Forderung noch unerklärliche 10 € als Restforderung über Klarna übrig. Eine Aufklärung dieser unglaublichen Forderung bleibt sowohl Klarna als auch MrFluffyFriend schuldig. Das ist sicher ein"Betrag" für einen in Vorbereitung auf künftige Verfahren übenden Anwalt als Spaßklage. Traurig, dass solche Firmen von Klarna noch finanziell gestützt werden und in Deutschland ihr Unwesen treiben können.Hiefür verdienen beide Firmen keinen Bewertungspunkt!
Response from MrFluffyFriend™Feb 10, 2023
Hallo Alfred! Vielen Dank, dass Sie uns auf Ihre negative Erfahrung aufmerksam gemacht haben. Wir entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten. Wir versuchen, unsere Produkte und Dienstleistungen mit hilfreichem Feedback wie Ihrem ständig zu verbessern. Sie können uns per E-Mail unter [email protected] kontaktieren, damit wir gemeinsam nach einer Lösung suchen können. Freue mich von Dir zu hören!
Christopher Paul C.
Ok lets keep it simple as i can First mistake... didnt read reviews Second one...bought it ! My staffie had been ill so i decided to try and find a comfy bed for her so googled and came up with this companies advert. Unfortunately that evening my dog passed away in her sleep...gutted not the word so i tried to cancel...not a chance. Excuse which is generic looking at all reviews online is we cant take the order off the system so let it arrive and i csn start the process. Arrived 3 weeks later (which to be fair is their last day on their order confirmation for delivery)folded up so small in a cube 8"sq... DO NOT OPEN THE PLASTIC WRAPPING INSIDE PARCEL...they say can not return It is not vacuum packaged so it will NOT expand. I have sent the returns request to them so lets see, but i dont hold out any hope except to sue them for false advertising and contact the relevant company on the basis of sale of good act and get this company to get this and im sure other items miss sold from the market, they also claim to be the #1 anxiety dog bed in the world...now thats a claim and a half, I'd like to see the report on that one There are far too many scammers out their trying to rip us off and im fed up with it. These chinese products need banning as they dont adhere to copy right and uk manufacturers safety measures Do your due diligence before buying like i didnt on this occasion...whoops Just been reduced firther by £21 from what i paid and they can still make a profit I'll update you on my experience if im wrong Update I decided to send it back as some money was better than binning the item...the cost to china tracked £24. This is were they get you everytime as most people wont bother. Funny reply as they know what their doing to get your money
Response from MrFluffyFriend™Feb 10, 2023
Hi Christopher! Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!