MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

11,886 approved reviews, newest moderated first

Catherine M.
Jun 7, 2023
All items arrived and did what the site…
All items arrived and did what the site advertised. Dog very happy.
Response from MrFluffyFriend™Jun 7, 2023
Thank you for your feedback, Catherine! We're delighted to hear that all the items you ordered arrived and met your expectations. It brings us joy to know that your dog is very happy with our products. We appreciate your support and hope that our items continue to bring joy and comfort to your furry friend. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you once again, and we wish you and your dog many happy moments together! 🐾 Sarah Team MrFluffyFriend™
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Cristine
Jun 7, 2023
My Order #159765 two MrFluffyFriend…
My Order #159765 two MrFluffyFriend Extra Large dog beds in charcoal 18/4/2023 Delivery was prompt however the quality of product was very disappointing. The dog beds where of a cheap material and hardly enough filling. I was contacted back from your customer service about the order, unfortunately because I had discarded the dog beds earlier on the day I had no other choice but to use them. I don't think I will be purchasing any other products from you that is why I am unsubscribing from your mailing list.
Response from MrFluffyFriend™Jun 7, 2023
Hello Cristine, thank you for sharing your feedback with us, and we apologize for any disappointment caused by the quality of the dog beds you received. We strive to provide high-quality products that meet our customers' expectations, and we regret that we fell short in this instance. We appreciate this feedback and we'll keep this in mind as we continue to work on improving our products and services. We're sorry to hear that this experience has led you to unsubscribe from our mailing list. One of our representatives has just sent you an email today to offer a resolution that will hopefully meet your satisfaction. Kindly check your inbox. We value your feedback and hope to have the opportunity to serve you better in the future. Sarah Team MrFluffyFriend™
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Miklos T.
Jun 7, 2023
We got the pillow and sent the size…
We got the pillow and sent the size Large we order XL, When I ask to return and credit, also send the pre paid shipping label and the box was e-mail to me the shipping is I have to pay. Need to send to China. The shipping cost more than the credit. Very bad service, never order again.
Response from MrFluffyFriend™Jun 7, 2023
Hi Miklos, thank you for your feedback. We apologize for the confusion and inconvenience you have experienced. We understand that receiving the wrong size can be frustrating, and we apologize for the error. Our customer support team is here to assist you with the return process and provide the necessary support. We apologize if there was a misunderstanding regarding the shipping label and return costs. We value your satisfaction, and we would like to make things right. One of our representatives is looking to resolve the issue. We apologize again for any inconvenience caused. Sarah Team MrFluffyFriend™
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HJ
Jun 7, 2023
No instructions on how to clean, no tags etc.
There are no instructions on how to clean the bed, no tag or guide on how to care for the bed. My dog loves it, but really hard to figure out how to clean it
Response from MrFluffyFriend™Jun 7, 2023
Thank you for bringing this to our attention, HJ. We apologize for the missing cleaning instructions and care tags for your pet bed. We understand the importance of proper care and maintenance for our products. Rest assured, we're working to address this issue promptly. For specific care instructions, we sent you an email today. Kindly check. We appreciate your feedback, and we want to ensure your continued satisfaction with our product. Sarah Team MrFluffyFriend™
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Beverly Jo S.
Jun 7, 2023
The bed arrived quickly
The bed arrived quickly. It was mailed in a shrink wrapped package. It did expand quickly BUT the odor was awful. I had to air it outside 2 days before my dog would come near it, or that I could keep in in the house. The size was smaller than I expected, I followed the weight,breed guidelines but really needed a large.
Response from MrFluffyFriend™Jun 7, 2023
Thank you for sharing your feedback with us, Beverly. We're glad to hear that the bed arrived quickly and expanded as expected. However, we apologize for any inconvenience caused by the odor. Our beds are compressed for shipping, and some customers may notice a temporary odor upon unpacking. We recommend allowing the bed to air out in a well-ventilated area for a few days to help dissipate the scent. As for the size, we understand that different dogs may have varying preferences and needs. We appreciate your feedback regarding the sizing guidelines, and we'll take it into consideration for future improvements. One of our representatives has just sent you an email to offer a resolution that will hopefully meet your satisfaction. If you have any further questions or concerns, please don't hesitate to reach out. We value your satisfaction and strive to provide the best possible experience for you and your furry friend. Sarah Team MrFluffyFriend™
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Brittany B.
Jun 6, 2023
How is this company still around
How is this company still a thing, definitely a scam for sure! After buying one, 3 weeks later still no package! They told me to “check surrounding areas” like I haven’t done that already. Then I went to check the reviews and literally everyone was saying the same thing, this is so sad! The reviews on the website are fake and please future buyers be warned!! 😡
Response from MrFluffyFriend™Jun 7, 2023
Hello Brittany, thank you for bringing this to our attention. We apologize for the delay and any frustration this may have caused. We understand your disappointment, and we're truly sorry that your experience did not meet your expectations. Our aim is always to provide excellent service and deliver products in a timely manner. We assure you that we take customer feedback seriously and continuously work towards improving our processes. We appreciate your feedback regarding the reviews and will investigate this matter further. Upon checking, one of our representatives is currently investigating your concern. Please be sure to check your email inbox for further information regarding your package. If you have any other concerns, please email us. We apologize again for any inconvenience caused. Sarah Team MrFluffyFriend™
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Elizabeth H.
Jun 6, 2023
At first one of our dogs seemed a bit…
At first one of our dogs seemed a bit worried by his new bed, but now they both love them. As it is summer and pretty warm at moment I put their cool rugs on , but I am sure in the winter they shall really snuggle in!
Response from MrFluffyFriend™Jun 7, 2023
Thank you for sharing your positive experience with us, Elizabeth! We're delighted to hear that both of your dogs have come to love their new beds. It's not uncommon for pets to take some time to adjust to new things, and we're glad that they have found comfort in their MrFluffyFriend™ beds. Adding cool rugs for the summer is a great idea to keep them comfortable. We're confident that come winter, they will indeed enjoy snuggling in their cozy beds even more. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your support and wish your furry friends many more happy and cozy moments in their beds! 🐾❤️ Sarah Team MrFluffyFriend™
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Craig P.
Jun 6, 2023
great price and quick delivery looks…
great price and quick delivery looks great and dog looks so relaxed in his new bed
Response from MrFluffyFriend™Jun 7, 2023
Thank you for your positive feedback, Craig! We're thrilled to hear that you found our price competitive and that the delivery was quick. It's wonderful to know that the bed looks great and, most importantly, that your dog is finding relaxation and comfort in it. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your support and hope your furry friend continues to enjoy their new bed! Sarah Team MrFluffyFriend™
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