MrFluffyFriend™Reviews of mrfluffyfriend.com

Response from MrFluffyFriend™Jul 9, 2023

Hi Diane, thank you for sharing your experience with us. We apologize for any inconvenience caused by ordering the wrong size dog bed, but we're glad to hear that our team was prompt in addressing your concerns. We understand that returning the item might have been troublesome, so we were happy to provide you with a partial refund to make things easier for you. We always strive to find solutions that satisfy our customers. It's wonderful to know that you ordered the correct size (the largest) and that Chuee is loving the bed. We're delighted that it not only looks nice but also seems to help calm his anxiety during stormy weather. We design our products with the comfort and well-being of pets in mind. Thank you for choosing MrFluffyFriend™, and if you have any further questions or need assistance, please don't hesitate to reach out to us. We appreciate your support and wish Chuee many cozy and anxiety-free moments on his new bed. Sarah Team MrFluffyFriend™

Response from MrFluffyFriend™Jul 8, 2023

Thank you for your enthusiastic feedback, Sheila! We're thrilled to hear that you found our products absolutely wonderful. Your satisfaction means the world to us. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support! Sarah Team MrFluffyFriend™

Response from MrFluffyFriend™Jul 8, 2023

Dear Roz, thank you for your wonderful review! We're thrilled to hear that your puppy is absolutely loving his bed. It warms our hearts to know that he hopped right into it on the first day and hasn't stopped enjoying it since. It's adorable that your puppy loves the bed so much that he even brings it with him to cozy up near you, even under the dining room chairs! We're glad that our product has become such a comforting and cherished spot for him. Thank you for choosing MrFluffyFriend™. If you have any further questions or need assistance, please don't hesitate to reach out to us. We appreciate your support! Sarah Team MrFluffyFriend™

Response from MrFluffyFriend™Jul 8, 2023

Thank you for your amazing review, Mary! We're thrilled to hear that your dog absolutely loves MrFluffyFriend™. It's heartwarming to know that this is the third one you've purchased, with one in your office and two at home. We're glad to hear that your Jack Russell, despite a challenging start in life, feels comforted and relaxed in her MrFluffyFriend™ pet bed. We appreciate your trust in our products and are delighted that they have made such a positive impact on your dog's well-being. It's also great to know that our products wash well, as we understand the importance of easy maintenance. Thank you for being a loyal customer, and we look forward to providing your pup with even more comfort in the future! Sarah Team MrFluffyFriend™

Response from MrFluffyFriend™Jul 8, 2023

Hello Rosalie, we apologize for the inconvenience you experienced with our pet beds. We understand your disappointment with the size and quality of the beds, despite ordering the L size. We strive to provide accurate size measurements and descriptions to ensure a proper fit for your pets, and we apologize if this was not the case in your situation. We're sorry to hear about the strong plastic/synthetic smell. We assure you that we maintain strict quality control standards in the production of our pet beds and the smell is not caused by anything added by us. The smell may be due to the air-tight packaging that we use to ensure the best quality for our customers. This smell will go away in just a few days and is harmless to your pet. We value your satisfaction and would like to make things right. We sent you an email today. Kindly check. We'll do our best to find a suitable solution for you. Thank you for bringing this to our attention, and we apologize once again for any inconvenience caused. We appreciate your feedback and will use it to improve our products and services. Sarah Team MrFluffyFriend™

Response from MrFluffyFriend™Jul 8, 2023

Cher Adib, nous nous excusons pour le désagrément que vous avez subi lors de votre récent achat. Nous sommes désolés que le lit pour animaux de taille XL n'ait pas répondu à vos attentes pour votre berger australien. Nous comprenons à quel point cela peut être frustrant. Nous sommes désolés des difficultés que vous avez rencontrées en essayant de nous contacter pour un échange. J'ai vérifié nos archives et il semble que notre équipe ait répondu à vos deux précédents courriels, mais il semble que vous ne les receviez pas. Veuillez vérifier vos dossiers de spam et de courrier indésirable, car il arrive que des courriels s'y retrouvent. Nous nous efforçons de fournir un excellent service à la clientèle et il est décourageant d'apprendre que nous n'avons pas répondu à vos attentes. Nous souhaitons remédier à cette situation et assurer votre satisfaction. Nous voulons faire les choses correctement et répondre rapidement à vos préoccupations. Nous vous avons à nouveau envoyé un courriel. Veuillez vérifier. Une fois de plus, nous nous excusons sincèrement pour la gêne occasionnée. Votre avis nous est précieux et nous vous remercions de nous avoir fait part de ce problème. Nous sommes impatients de résoudre ce problème et de rétablir votre confiance dans notre marque. Sarah Équipe MrFluffyFriend™

Response from MrFluffyFriend™Jul 7, 2023

Thank you for your fantastic review, Greg! We're thrilled to hear that your two small fur babies are loving their MrFluffyFriend™ bed. It's heartwarming to know that they enjoy it so much that you decided to purchase another one. Providing them with the option to share or have their own space is a wonderful idea! We're glad that you found our delivery quick and our service excellent. Customer satisfaction is our top priority, and we're happy to have met your expectations. Thank you for choosing MrFluffyFriend™. If you have any further questions or need assistance, please feel free to reach out. We appreciate your support! Sarah Team MrFluffyFriend™

Response from MrFluffyFriend™Jul 7, 2023

Thank you for your feedback, Kathleen! We're glad to hear that your dogs are enjoying our products. It's great to know that even your puppy hasn't torn it apart yet, indicating its durability. We're pleased to have provided you with the XL size, which was a perfect fit, and the two large sizes, although on the smaller side, still met your needs. We apologize for any inconvenience caused by the delay in the delivery of the third item, which is not a common situation, but we're relieved to hear that it arrived. At MrFluffyFriend™, we strive to provide speedy delivery and excellent customer care. We're grateful for your support and appreciate your kind words. If you have any further questions or require assistance, please don't hesitate to reach out to us. Thank you once again! Sarah Team MrFluffyFriend™