MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

11,886 approved reviews, newest moderated first

Michael P.
Jul 9, 2023
When we opened it it is just what we…
When we opened it it is just what we expected, a nice round fluffy bed for the dog to sleep on. He loves the bed and is never out of it. I would recommend this product !!
Response from MrFluffyFriend™Jul 9, 2023
Dear Michael, thank you for your wonderful feedback! We're thrilled to hear that our MrFluffyFriend™ pet bed met your expectations and provided a cozy spot for your dog to sleep on. It's fantastic to know that your furry friend loves the bed and spends a lot of time in it. We appreciate your recommendation of our product. Your satisfaction is our top priority, and we're glad to have exceeded your expectations. Sarah Team MrFluffyFriend™
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customer V.
Jul 9, 2023
Very disappointing - much too thin
I asked several times for a delivery date which was never forthcoming and eventually took 11 days which I considered excessive in this day and age. The bed is soft but very thin, very little support underneath where it is most needed. Truly needs some extra cushioning underneath. It is a bit small for my dog - I ordered a medium for my Cocker Spaniel and he lies across it rather than in it. Not really as luxurious as the adverts make it look so very disappointing really. I wouldn't recommend it at all, will buy something else, really could not be bothered to send it back after the ridiculously long wait for delivery in the first place.
Response from MrFluffyFriend™Jul 9, 2023
Dear Valerie, we're sorry to hear about your disappointment with your recent purchase of our MrFluffyFriend™ pet bed. We apologize for any inconvenience caused by the delivery timeframe and understand that it fell short of your expectations. We appreciate your feedback regarding the thickness and support of the bed. We continuously strive to improve our products based on customer input, and we will take your comments into consideration to enhance the design and comfort of our pet beds. We apologize if the size of the medium bed did not meet your expectations for your Cocker Spaniel. We offer a range of sizes to accommodate different breeds, and we understand the importance of finding the right fit for your furry friend. We would like to make things better for you. We sent you an email today. Kindly check. Thank you again for sharing your experience and sorry for the inconvenience. Sarah Team MrFluffyFriend™
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MICHELLE B.
Jul 9, 2023
My lovely dog has a brain tumour and I…
My lovely dog has a brain tumour and I wanted a comfy bed for her, for however long she has left. As soon as I put the bed out for her she got in it straight away sprawled out and went to sleep. She also has joint issues and she loves this bed. Tried other beds but none as good as this one.
Response from MrFluffyFriend™Jul 9, 2023
Dear Michelle, thank you for sharing your heartfelt review with us. We are deeply sorry to hear about your dog's condition and send our thoughts and support to both you and your beloved pet during this difficult time. We're honored that you chose our MrFluffyFriend™ bed for your furry friend. We designed our beds with comfort and support in mind, and we're glad to hear that your dog found immediate comfort and was able to relax and sleep peacefully. It's especially rewarding to know that our bed has been helpful for your dog's joint issues. We strive to create products that cater to the needs of pets with specific health concerns, and we're grateful that our bed has provided the comfort your dog deserves. If there's anything else we can do to assist you and your dog, please don't hesitate to reach out to us. Our team is here to support you during this challenging time. Sending warm wishes to you and your lovely dog. Sarah Team MrFluffyFriend™
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Jaime T.
Jul 8, 2023
Terrible product, worse support
Terrible product, terrible customer service. DO NOT BUY. You will get a cheap flat and slightly lumpy version of what is pictured on the webpage. Customer service does not respond, only when you dispute payment via PayPal. Update: July 9th 2023 the response below is an outright lie, and further displays how disingenuous this company is, they didn’t email me, they only responded on trustpilot (I work in IT, I know how to check my spam/junk). I repeat, DO NOT BUY. There are alternatives on Amazon that cost less and you get buyer protection. MrFluffyFriend is a disgusting company and should be shut down.
Response from MrFluffyFriend™Jul 9, 2023
Hello Jaime, we are deeply sorry to hear about your negative experience with our product and customer service. This is not the kind of experience we strive to provide to our valued customers. We work around the clock and we always respond to all emails. Please check your spam and junk folders as well if you can't find our response in your email inbox. We apologize if the product did not meet your expectations and if you faced difficulties in reaching our customer service. We take your feedback seriously and will investigate this matter further to ensure it doesn't happen again in the future. We sent you an email today. Kindly respond so that we can address your concerns and work towards finding a suitable resolution. We value your satisfaction and would like to make things right. Again, we apologize for any inconvenience caused and appreciate your feedback, as it helps us improve our products and services. Sarah Team MrFluffyFriend™
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Ann Mac M.
Jul 8, 2023
Do not send me a email again I will not…
Do not send me a email again I will not get anything again false information about your size I ordered large. My pug does not fit into it
Response from MrFluffyFriend™Jul 9, 2023
Dear Ann, we apologize for any inconvenience caused. We understand that you are unhappy with the size of the pet bed you ordered. We strive to provide accurate information about our products, including their dimensions. We apologize if there was any confusion or if the size did not meet your expectations. We value your feedback and will take it into consideration to improve our product descriptions and ensure customer satisfaction. If there's anything else we can do to assist you or address your concerns, please let us know. We appreciate your understanding. Sarah Team MrFluffyFriend™
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christopher E.
Jul 8, 2023
Great bed for our dogs
Great bed for our dogs. Soft and fluffy. The dogs love laying it in when they sleep.
Response from MrFluffyFriend™Jul 9, 2023
Thank you for your positive feedback, Christopher! We're thrilled to hear that our bed has been a great choice for your dogs. The soft and fluffy design is specifically tailored to provide comfort and coziness for your furry companions. We're delighted to know that they love laying on it during their sleep. Thank you for choosing MrFluffyFriend™ for your pet's needs. If you have any further questions or require assistance, please feel free to reach out. We appreciate your support! Sarah Team MrFluffyFriend™
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Marie H.
Jul 8, 2023
very nice and comfortable bed
My big dog, who is very wary of anything new, immediately adopted her bed. I left her old cushion underneath, which makes it very comfortable and pretty in a corner of the living room. The only regret, a size above would be welcome, my dog being crossed mastiff x shepherd malinois. If it happens, I will buy a 2nd one. Customer follow-up is very involved and fast.
Response from MrFluffyFriend™Jul 9, 2023
Dear Marie, thank you for your kind review! We're thrilled to hear that your big dog quickly adopted and found comfort in her new bed. It's wonderful that you've added her old cushion to make it even more cozy and stylish in your living room corner. We appreciate your feedback regarding the size, and we'll definitely consider expanding our range to accommodate larger breeds like yours. If we introduce a size that suits your dog's needs, we'd be more than happy to assist you with a second purchase. Providing excellent customer follow-up is important to us, and we're glad to hear that you found our team to be involved and responsive. We're always here to support you and address any concerns or questions you may have. Thank you for choosing MrFluffyFriend™. We look forward to serving you and your furry friend again in the future. Sarah Team MrFluffyFriend™
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toni S.
Jul 8, 2023
Our 3 yr old labradooddle has several…
Our 3 yr old labradooddle has several beds around the house but it is Mr. Fluffy he always goes to.
Response from MrFluffyFriend™Jul 9, 2023
Thank you for your feedback, Toni! We're delighted to hear that your 3-year-old labradoodle, always chooses our MrFluffyFriend™ bed. We take pride in creating products that provide comfort and appeal to our furry friends. If you have any further questions or need assistance, please don't hesitate to reach out to us. We appreciate your support! Sarah Team MrFluffyFriend™
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