Brigitta K.
I ordered a NATURAL flea treatment…
I ordered a NATURAL flea treatment collar. What came is a collar with the same poison as Bravecto. And they say its natural! I wrote a reclamation and they answered that I just have to try it out! Or give it as a gift to somebody. So they don't care at all! The worse is that it has a picture of a Bordercollie on the package. They are especially sensible to those poisons. My dog suffers seizures from the chemical nerv poisons! Yes, I can send it back (to China)... with 10 conditions. No answer why they call this poison natural! And they lie again! The ingredients are not at all natural. I can't put a picture here. It is: Imidacloprid (Bayer, Bravecto) Flumethrin (Seresto) Glycerol Thermoplastic Rubber
Response from MrFluffyFriend™Aug 11, 2023
Dear Brigitta, we sincerely apologize for the confusion and inconvenience you've experienced with your order of the flea and tick repellant collar. We understand your concerns and frustrations. Our intention is to provide safe and effective products for pets, and we regret any misunderstanding. We take your feedback seriously. As for the ingredients of the said collar, it has 25% lemongrass oil, 5% peppermint oil, and 10% citronella oil. No poisonous additives. Regarding the return process, we understand that returning items internationally can be complex. We sincerely apologize for any inconvenience this may cause you. Your feedback is valuable, and we appreciate your candidness. We'll use this opportunity to improve our products and customer service. If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out. Your satisfaction is important to us. Sarah Team MrFluffyFriend™