MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

11,886 approved reviews, newest moderated first

Bogey
Aug 20, 2023
Dog will not go near it!
My dog has never not taken to a dog bed in 8years but he will not go near it and it is more expensive than other beds we have purchased.
Response from MrFluffyFriend™Aug 21, 2023
Dear Bogey, thank you for sharing your experience with us. We're sorry to hear that your dog hasn't taken to the bed as expected. Pet preferences can vary, and sometimes it takes time for them to adjust to new surroundings. We understand your concern about the pricing and appreciate your feedback. We continually strive to offer quality products that meet our customers' expectations. We sent you an email today. Kindly check. Your satisfaction is important to us, and we're here to help in any way we can. Sarah Team MrFluffyFriend™
Report
Glyn H.
Aug 20, 2023
MrFluffy dog bed
Opened my Mrfluffy bed with excitement!!! Wow what a disappointment This is NOT worth the £60 I paid !! Can you please tell me where you got the photo from yo use for the advert ? I’m looking at mine now it is thin , the edges do not stand up like side panels that’s on the floor it is definitely NOT the same luxurious bed you show on photos !!! I could have got one half the price from else where . This is false advertising do not buy - save your money !!! I saved it till she was a bit bigger as still a puppy 🐶
Response from MrFluffyFriend™Aug 20, 2023
Dear Glyn, we're truly sorry to hear about your disappointment with the MrFluffyFriend™ dog bed. We apologize if the product did not meet your expectations. Our aim is to provide high-quality and comfortable products for your pets. We source our product images to accurately represent the items we offer. We're sorry to hear that your experience did not match the images you saw. Your feedback is valuable to us, and we take your concerns seriously. Please check your email inbox, we sent you an email today. We'd like to work with you to address your concerns and explore any possible solutions. Thank you for sharing your feedback, and we apologize for any inconvenience caused. Best regards, Sarah Team MrFluffyFriend™
Report
Jill C.
Aug 19, 2023
So fluffy friend reviews returns and if…
So fluffy friend reviews returns and if not determined original pakaginging or appropriate after review can reject any return. Like everyone would open packaging. They offered 25% refund on purchase price as you can keep(not when substandard) or donate. Jeez... Need make better decisions for my dog lol..
Response from MrFluffyFriend™Aug 20, 2023
Dear Jill, we appreciate your feedback and understand your concerns. Our return policy does involve reviewing the original packaging to ensure the product's condition. We apologize if this process has caused any inconvenience. Regarding our offer of a 25% refund on the purchase price for products that can be kept or donated, we aim to provide options for our customers. We apologize if this did not meet your expectations. If you have any further questions or concerns, please feel free to reach out. We're here to assist and continually strive to improve our offerings for your furry friend. Thank you for your understanding. Sarah Team MrFluffyFriend™
Report
Sigrid H.
Aug 19, 2023
Nice bed!
This came on time and was just as ordered. My dog definitely likes to snuggle in it sometimes. It was reasonably priced and my dog likes it and it came on time, so I’m happy!
Response from MrFluffyFriend™Aug 20, 2023
Hello Sigrid, thank you for your wonderful review! We're thrilled to hear that your dog is enjoying the bed and finding it comfortable for snuggling. We're delighted that the order arrived as expected and that both you and your dog are happy with it. If you ever need anything else for your furry friend, feel free to reach out. We're here to ensure both you and your pet have a great experience with MrFluffyFriend™. Warm regards, Sarah Team MrFluffyFriend™
Report
Truddler
Aug 19, 2023
Anti anxiety bed
Looks to be a great bed too bad my dog won't use it she just doesn't like it but my other elderly dog sleeps in it sometimes He seems to enjoy it more.
Response from MrFluffyFriend™Aug 20, 2023
Thank you for sharing your feedback with us, Truddler. We're glad to hear that your elderly dog seems to enjoy the Anxiety-relieving bed. We understand that pets can have individual preferences when it comes to comfort, and we appreciate your efforts to provide the best for your furry friends. If you have any questions or need assistance, please don't hesitate to reach out. We're here to help ensure both your pets have a cozy and comfortable experience. Best regards, Sarah Team MrFluffyFriend™
Report
Susan F.
Aug 19, 2023
Overall great product.
They weren't as plush as pictured. I put pillows underneath, and now it's perfect. I love the softness and feel of the existing material. It's now plush and my dogs love them. They wash and dry great. I don't use heat on them.
Response from MrFluffyFriend™Aug 19, 2023
Hello Susan, thank you for your review and for choosing MrFluffyFriend™. We're glad to hear that you find our product great and that your dogs love them. We appreciate your feedback about the plushness and have noted your experience. It's wonderful that you've found a solution to make them even more comfortable by adding pillows underneath. We're pleased to know that you love the softness and feel of the material, and it's great to hear that they wash and dry well for you. Your insights are valuable to us as we continue to improve our products. If you have any further feedback or questions, please feel free to reach out. We're here to ensure your dogs have a cozy and enjoyable experience with our products. Best regards, Sarah Team MrFluffyFriend™
Report
Susan
Aug 18, 2023
This is the second dog bed I have…
This is the second dog bed I have purchased the first was great. However the second one is so thin and lacks any support definitely not worth the money.
Response from MrFluffyFriend™Aug 19, 2023
Dear Susan, we're sorry to hear about your disappointment with the second pet bed you purchased. Your feedback is important to us, and we apologize for any inconvenience caused. We strive to provide high-quality products that meet our customers' expectations, and we regret that this particular bed did not live up to your previous experience. One of our representatives has just sent you an email today to find a satisfactory solution to your situation. Thank you for your continued support and understanding. Best regards, Sarah Team MrFluffyFriend™
Report
Jack J.
Aug 18, 2023
Terrible experience
Following on from my review posted a few days ago. I feel I had no alternative but to accept the 30% partial refund. The cost of returning the dog bed to China is almost the same price I paid for the bed Not happy with the experience I received. I now have a dog bed that my dog can’t use and feel very let down by this company
Response from MrFluffyFriend™Aug 19, 2023
Dear Jack, we're sorry to hear about your experience. We understand your frustration with the return process due to the cost involved. Please know that we always aim to provide the best possible service and products to our customers. Upon checking, a refund has already been processed for your order. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out. We value your feedback and strive to improve our services. Thank you for your understanding. Sarah Team MrFluffyFriend™
Report