lisa L.
The 5 beds I order came very late the…unhappy
The 5 beds I order came very late the quality of the beds are very bad the dogs will not sleep on them!! The walk right by them and lie in the floor . If you put 3 of them together you get some interest. There is no padding or support in them. Very disappointing as that is not your description of the beds in your advertisement. I did not read the reviews before buying them. Had I I would not of purchased them. I tried to return but would cost a fortune!! Your solution was to keep the beds and give me a 15% discount … only covers the taxes. Reading on the reviews you had offered a 30 % dis count to another unhappy customer .. very disappointing . I have 5 beds I can not use !!!! I would like you to come up with a better resolution to my problem . You should accept responsibility for the inferior product, 15% is not good enough. I did except it but in looking at them scattered all over my house as dust beds it has infuriated me and feel it is my social responsibility to act as there are so many customers unhappy with this product!!!! I feel you should cover the return of them and reimburse my self as I have to buy new beds. Time is money to me. Or deliver a product a dog would like to sleep on. I bought bigger beds so the dogs would be cozy as your picture in the advertisement shows!! Would be willing to keep them and recycle them as to not have them go to the land fill!!! I couldn’t even give them away let alone sell them. Feel I was scammed Lisa
Response from MrFluffyFriend™Oct 4, 2023
Dear Lisa, we're truly sorry to hear about your disappointment with the beds you ordered. This falls short of the experience we aim to provide our customers, and we understand your frustration. We appreciate your feedback, and we take it seriously. If there's anything else we can assist you with, don't hesitate to reach out to customer support team again. Thank you for bringing this to our attention, and we apologize for any inconvenience you've experienced. Sarah Team MrFluffyFriend™