MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

11,886 approved reviews, newest moderated first

Rachel B.
Sep 26, 2023
I have been scammed .
I have been scammed . I recieved a piece of rubbish in the post and they took my money . I can't get my money back I am extremely upset
Response from MrFluffyFriend™Sep 27, 2023
Dear Rachel, we're deeply sorry to hear about your negative experience. We're sorry if you're not satisfied with the product you received. Your satisfaction is our priority, and we are here to help. One of our representatives will send you an email. Kindly check your inbox. If you don't find the email there, please also check your spam and junk folders. Best regards, Sarah Team MrFluffyFriend™
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Mrs Peri C.
Sep 26, 2023
I bought 2 beds through cozynook two…
I bought 2 beds through cozynook two months ago. I have received nothing. I have emailed 3 times and have had no reply. I feel like such a mug
Response from MrFluffyFriend™Sep 27, 2023
Dear Mrs. Peri, we apologize for the inconvenience you've experienced with your order through CozyNook. However, please note that we are MrFluffyFriend™ and not affiliated with CozyNook. We recommend contacting CozyNook's customer support directly to resolve the issue and seek assistance regarding your order. As for your order with us, it was already delivered to your mailbox on September 14, 2023. We hope your situation is resolved promptly. Best regards, Sarah Team MrFluffyFriend™
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Tori S.
Sep 19, 2023
If there was a zero
If there was a zero, it would get a zero for quality. The bed is the same as laying a sheet on the floor. The "padding or stuffing" is almost absent. They lost the package and had no idea until I brought it to their attention. When I wanted to return due to such bad quality, I had to pay for shipping back to China! It is a China crap of a bed. It should be sold at Chucky E. Cheese for tickets won from Skiball.
Response from MrFluffyFriend™Sep 19, 2023
Dear Tori, we're truly sorry to hear about your disappointing experience with our product. Your feedback is invaluable, and we take it seriously as we continuously strive to improve our offerings. We apologize for any issues with the package and the quality of the bed. Regarding the return process, we understand your frustration and will review our policies to ensure they align better with our customers' expectations. If there's anything else we can do to assist you or if you have further concerns, please reach out to us. We appreciate your feedback, and we're here to help. Best regards, Sarah Team MrFluffyFriend™
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Steffi P.
Sep 18, 2023
Abzocke
Abzocke! Es wurden Artikel in unseren Warenkorb eingefügt, die wir gar nicht gebrauchen können und selbst nie dort hinterlegt haben.(Große Hundenäpfe in einem Ständer von billigster Qualität für 50,-)Wir wollten 2 Hundebetten für unsere Shi Tzus. Mehr nicht.!!! Auch die Hundebetten sind ihr Geld nicht wert. Mein Mann hat umgehend eine Mail geschrieben, dass die Bestellung storniert werden soll, die Ware kam dennoch. Nun haben wir den billigsten Chinaschrott für teuer Geld hier herumliegen. Zurückschicken geht nur nach China für ebenfalls knapp 50,- Man hat uns alternativ 15% angeboten oder uns vorgeschlagen, die Ware zu spenden. Diese Firma ist keinesfalls weiter zu empfehlen!!!! Ein Fall für Achtung Abzocke!!!
Response from MrFluffyFriend™Sep 19, 2023
Liebe Steffi, es tut uns aufrichtig leid, von Ihren jüngsten Erfahrungen zu hören. Wir entschuldigen uns für die Unannehmlichkeiten, die Sie mit Ihrer Bestellung hatten, einschließlich der unerwarteten Artikel in Ihrem Warenkorb. Wir nehmen Ihr Feedback ernst und werden es nutzen, um unseren Service zu verbessern. Sollten Sie weitere Bedenken oder Fragen haben, zögern Sie bitte nicht, sich an unser Kundensupport-Team zu wenden. Wir legen großen Wert auf Ihre Zufriedenheit und bemühen uns, alle Probleme so gut wie möglich zu lösen. Vielen Dank, dass Sie uns Ihr Feedback mitgeteilt haben. Mit freundlichen Grüßen, Sarah Team MrFluffyFriend™
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Berberat D.
Sep 18, 2023
J’ai commandé un coussin pour mon jeune…
J’ai commandé un coussin pour mon jeune chien qui a eu largement le temps de grandir depuis. En effet, c,était la 12 avril 2023 et tjrs aucune nouvelle à part le montant débité rapidement de mon compte Je vous demande donc de me donner des nouvelles rapidement Merci de prendre bonne note Dominique Vous me demandez mon adresse e-mail: dominique.berberat @gmail.com Je ne comprends pas pourquoi car j’ai reçu ma première commande sans problème Merci de me répondre et de m’envyer rapidement m’a commande Dominique
Response from MrFluffyFriend™Sep 19, 2023
Chère Dominique, nous vous présentons nos excuses pour le retard que vous avez subi dans votre commande. Nous comprenons votre inquiétude et nous avons rapidement examiné la question. Il semble qu'il manque quelques détails à votre adresse et nous voulions vous envoyer un e-mail à ce sujet. Cependant, il semble que vous n'ayez pas fourni d'adresse e-mail lorsque vous avez passé votre commande et nous ne sommes donc pas en mesure de vous envoyer un message. Veuillez nous envoyer un courriel à l'adresse [email protected] afin que nous puissions vous aider davantage. Nous vous remercions d'avoir porté ce problème à notre attention et nous apprécions votre patience. Nous vous remercions de votre patience et vous prions d'agréer, Madame, Monsieur, nos salutations distinguées, Sarah L'équipe MrFluffyFriend™
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Gill W.
Sep 17, 2023
A reply to the company’s response to my review
In reply to the company’s response to my review, they are aware that I’ve had a stream of email correspondence with their customer services and they refuse to either provide a U.K. or eu return address or cover postage to China. They have offered first a 15% refund then a 20% refund. This is nothing but a money making scam these companies should not be allowed to advertise.
Response from MrFluffyFriend™Sep 18, 2023
Hi Gill, we appreciate your feedback, and we're sorry to hear about the difficulties you've faced. We value our customers' satisfaction and apologize for any inconvenience caused. Please know that we take your concerns seriously and will work to improve our customer service and return policies. Best regards, Sarah Team MrFluffyFriend™
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zesty1023
Sep 15, 2023
Shipped timely and my furry darling…
Shipped timely and my furry darling loves her new New bed.
Response from MrFluffyFriend™Sep 16, 2023
Thank you for your kind words! We're delighted to hear that your furry darling loves the new bed, and we're pleased that it arrived on time. If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out. Warm regards, Sarah Team MrFluffyFriend™
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Jo G.
Sep 14, 2023
My purchase of Mr Fluffy Friend was the right choice.…
My purchase of Mr Fluffy Friend was a good choice for me to make. The price was a big decider in the beginning, but the product is a lovely soft large bed that fits more than one animal at a time. Easy to clean and nice and lightweight to move around, glad to have made the right choice.
Response from MrFluffyFriend™Sep 15, 2023
Dear Jo, we're delighted to hear that you made the right choice with Mr. Fluffy Friend! It's great to know that the product meets your needs, from its affordability to its comfort and functionality. If you ever need anything else or have further questions, please feel free to reach out. Your satisfaction is our priority! Warm regards, Sarah Team MrFluffyFriend™
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