MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

11,886 approved reviews, newest moderated first

Sallie W.
Oct 5, 2023
I have yet to receive my Fluffy Friend…
I have yet to receive my Fluffy Friend Blanket. It has not arrived despite a message to say it was being delivered by Royal Mail
Response from MrFluffyFriend™Oct 6, 2023
Dear Sallie, we apologize for the delay you've experienced with your blanket. This is not a common situation. We understand your concern and we want to assist you further. Unfortunately, you didn't provide an order number for us to check anything. For us to be able to look into this for you, please don't hesitate to reach out to our customer support team. Please rest assured that we'll do our best to ensure your order is delivered to you as soon as possible. Your satisfaction is important to us. Thank you for your patience. Best regards, Sarah Team MrFluffyFriend™
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lety M.
Oct 5, 2023
Très satisfaite
Réception de ma commande dans les délai indiqué. Ma berger allemand et ma bull terrier miniature l'on tout de suite adopté. Je suis très contente malgré quelques commentaires qui m'on un peu inquiétée.
Response from MrFluffyFriend™Oct 6, 2023
Chère Lety, nous sommes ravis d'apprendre que vous et vos compagnons à fourrure êtes très satisfaits de votre commande. C'est merveilleux de savoir que votre berger allemand et votre bull terrier miniature l'ont si bien adopté. Si vous avez d'autres questions ou préoccupations, n'hésitez pas à nous contacter. Votre satisfaction est notre priorité. Chaleureuses salutations, Sarah L'équipe MrFluffyFriend™
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Audrey
Oct 5, 2023
Beds are good, car protector is great
The products I’ve ordered have always been great! I have two large dogs and have an orthopedic bed and an anti-anxiety bed. The cover comes off of the orthopedic bed, but I couldn’t figure out how/if the cover comes off the anti-anxiety bed. So I just put the whole thing in the wash. Worked out fine. I also ordered the car protector. One of my dogs doesn’t ride well in the car. This kept him from falling onto the floor and keeps my seats clean. I have the couch cover/ bed as well. They do not use it so that was a waste. But not the company’s fault my dogs choose to sit elsewhere on the couch. I’ve always been happy with my purchases- quality product and was what I expected to get. The tracking for USPS is an issue. The link doesn’t populate your tracking number. Typing it in will give you results, but that’s a long number. As for email updates, it has always come to my “promotions” folder, not the inbox. Not sure how to fix that, but I do get emails about the shipments. Overall I’m a happy customer and will continue to buy from MyFluffyFriend.
Response from MrFluffyFriend™Oct 6, 2023
Dear Audrey, thank you for sharing your feedback with us! We're delighted to hear that you've been happy with our products, including the orthopedic bed, anti-anxiety bed, and car seat cover. We appreciate your understanding regarding the couch cover/bed, as our furry friends can be quite particular about their spots. We'll take note of your feedback about USPS tracking and email updates to see if there are ways to improve this experience. It's wonderful to have you as a happy customer, and we look forward to serving you in the future! Best regards, Sarah Team MrFluffyFriend™
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Anita
Oct 5, 2023
Soft and cuddly bed
The order I placed was delivered exactly as expected, and the dog bed is great, very soft and cuddly. I have two elderly dogs, and they both love it. If it were a little less expensive, I’d get a second one.
Response from MrFluffyFriend™Oct 6, 2023
Thank you for your kind words, Anita! We're delighted to hear that your order arrived as expected and that your elderly dogs are enjoying the soft and cuddly bed. Your feedback is greatly appreciated. If you ever decide to get a second one, we'll be here to assist you. Warm regards, Sarah Team MrFluffyFriend™
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William C.
Oct 4, 2023
Sent me the wrong color and your sizing…
Sent me the wrong color and your sizing is not even close.
Response from MrFluffyFriend™Oct 5, 2023
Dear William, we sincerely apologize for the issues you've encountered with your order. Upon checking, the correct color has been sent to you. However, as for your sizing concern, please respond to the last email you received from our customer support team so they can assist you further. Again, we are sorry for the inconvenience. This is not the experience we want our customers to have. We'll work swiftly to make things right for you. Thank you for your understanding. Sarah Team MrFluffyFriend™
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Melissa A.
Oct 4, 2023
What didn’t go wrong! SCAM!
What didn’t go wrong! I should have know this was a scam from the beginning but then they get your purchase and money and you stuck. You can’t really return it because they are in China and it will cost the amount of the bed to ship it back. I tried to exchange which they tricked me into just spending more money. The second bed now won’t be shipped for over a month and their customer service stopped responding.
Response from MrFluffyFriend™Oct 5, 2023
Hello Melissa, we sincerely apologize for the challenges you've faced with your order. This is not the experience we aim to provide, and we take your feedback seriously. We always promptly respond to all messages. Your second order has been successfully cancelled as per your request via email. If you have any further concerns or questions, please reach out to our customer support team, and we will assist you in resolving the matter. Thank you for your patience, and we appreciate your understanding. Best regards, Sarah Team MrFluffyFriend™
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Dianne
Oct 4, 2023
Bought retractable lead broke 1st time
Bought: 1 retractable dog lead. 1st time used it would not retract again. Contacted store who asked us to send it back at our expense. We provided a photo and have now been asked to send a video. Also bought 2 dog beds arrived separately. 1st not correct size, poor quality so I didnt open the other one. Returns policy is confusing. I have never had this much trouble returning items.
Response from MrFluffyFriend™Oct 5, 2023
Dear Dianne, we apologize for the inconvenience you've faced with your recent purchases. Your feedback is valuable to us, and we're committed to resolving these issues promptly. We appreciate your patience as we work to address your concerns. Best regards, Sarah Team MrFluffyFriend™
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Diana A.
Oct 4, 2023
Outstanding Product & Service
Outstanding Customer Service! Excellent Product! My experience began with my typo-glitched order. I notified MrFluffyFriend, received immediate, friendly response, and the error was fixed before the bed was shipped. Few days later, had a shipping question--again, immediate, full response. Then, received the product--Gorgeous and Scrumptiously Fluffy! It's now my dog's Favorite bed. I want one for myself!
Response from MrFluffyFriend™Oct 5, 2023
Thank you so much for your kind words and enthusiastic feedback, Diana! We're thrilled to hear that you've had an outstanding experience with our product and service. Your satisfaction is our top priority, and we're delighted that your dog loves the bed. If you ever decide you want one for yourself, just let us know. We're here to help with any future orders or questions you may have. We truly appreciate your support and look forward to serving you again. Warm regards, Sarah Team MrFluffyFriend™
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