MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

11,886 approved reviews, newest moderated first

RD
Feb 14, 2024
Massively overpriced expensive to return
Massively overpriced, smaller than expected (look at size measurements carefully, the "large" is really for a small dog. Can't return unless you pay more in postage to China than you paid for the item. Just get similar on Amazon and save the frustration
Response from MrFluffyFriend™Feb 15, 2024
Dear valued customer, Thank you for sharing your feedback with us. We apologize for any inconvenience you've experienced with our product and return process. We'll definitely review our sizing information to ensure clarity for our customers. Your satisfaction is important to us, and we'll strive to improve. Unfortunately, we cannot check anything since you didn't provide your order number. Please don't hesitate to reach out to our customer support team again if you need further assistance. Best regards, Sarah Team MrFluffyFriend™
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Delia
Feb 14, 2024
Vorsicht! Retoure geht nach China!!!
Ich habe für unseren Golden Retriever ein Kissen in der für diese Hunderasse empfohlenen Größe XXL bestellt. Es ist viel zu klein. Ein größeres gibt es nicht. Als Retourenadresse wird China(!!!) angegeben. Bei der Bestellung bzw. in den Retourenrichtlinien gab es keinen Hinweis darauf. Der Versand nach China würde die Hälfte des Kaufpreises betragen.
Response from MrFluffyFriend™Feb 15, 2024
Lieber Delia, Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Ihnen beim kürzlichen Kauf des XXL-Kissens für Ihren Golden Retriever entstanden sind. Ihr Feedback ist für uns von unschätzbarem Wert und wir arbeiten aktiv daran, unsere Größeninformationen zu verbessern, um solche Vorkommnisse in Zukunft zu verhindern. Was Retouren betrifft, verstehen wir Ihre Bedenken und prüfen Möglichkeiten, den Prozess für unsere geschätzten Kunden zu optimieren. Bitte erwarten Sie noch heute eine E-Mail von unserem Kundensupport-Team. Beste grüße, Sarah Team MrFluffyFriend™
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Mary J.
Feb 14, 2024
My name is Mary Jackson
My name is Mary Jackson, and I live in Auckland, NZ. I bought a large fluffy bed for my Lhaso Apso, Charlie. It is very hot here at the moment, so Charlie has only gone to sleep with his head resting on his fluffy bed. When I lift him into it,he jumps out! However, I will send you another review once he begins to sleep in it .I am sure he will. The staff have been amazing. Friendly and prompt replies to all my emails So I decided to buy two more beds, and gave them to my local vetinary clinic. They were THRILLED and are going to use them for dogs recovering from surgery.. Every dog owner should buy a fluffy bed for their dog.
Response from MrFluffyFriend™Feb 14, 2024
Thank you for sharing your experience with MrFluffyFriend™ products, Mary Jackson! We're delighted to hear that your initial interaction with our fluffy bed has been positive, despite Charlie's reluctance to fully embrace it during the hot weather. We look forward to receiving your follow-up review once he settles in. It warms our hearts to learn that you generously gifted two more beds to your local veterinary clinic. Knowing that they'll provide comfort to dogs in recovery brings us immense joy. We couldn't agree more—every dog deserves the luxury of a fluffy bed! Warm regards, Sarah Team MrFluffyFriend™
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Andrew
Feb 13, 2024
The dogs love these more than any other…
The dogs love these more than any other bed they have had..........especially at night when they sleep....
Response from MrFluffyFriend™Feb 14, 2024
Dear Andrew, We're thrilled to hear that your dogs adore our beds, especially during those cozy nighttime slumbers. Thank you for sharing your feedback! Sarah Team MrFluffyFriend™
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Eric B.
Feb 13, 2024
A fuir !!!
Inadmissible, commande passée depuis bientôt 2 semaines et aucune nouvelle pour savoir où elle en est malgré plusieurs messages envoyés au service client qui reste muet !!! Ça sent l’arnaque, plus de 60€ payés et encaissés et toujours rien, même le soit disant numéro de suivi qu’ils m’ont communiqué de La Poste ne donne rien !! Fuyez ce site, malhonnête, voilà comment je qualifierais cette société. Une honte et quand je vois des avis positifs, je le demande sincèrement si ils sont vérifiés. Fuyez ce site, j’espère que ma triste expérience sera utile à tous ceux qui auraient envie de commander chez ce site à qualifier de malhonnête !!!
Response from MrFluffyFriend™Feb 14, 2024
Cher Éric, Nous nous excusons sincèrement pour les désagréments que vous avez rencontrés avec votre commande. Nous sommes profondément déterminés à résoudre ce problème rapidement. Après vérification, notre équipe de support client a envoyé des réponses à votre e-mail. Si vous ne voyez pas les e-mails dans votre boîte de réception, veuillez également vérifier vos dossiers spam et courrier indésirable, car les e-mails s'y retrouvent parfois. Rassurez-vous, nous prenons la satisfaction de nos clients au sérieux et nous efforçons de répondre rapidement à vos préoccupations. Cordialement, Sarah Équipe MrFluffyFriend™
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Alan H.
Feb 13, 2024
The second for the other dog is great
The second for the other dog is great. They have their own dens now.
Response from MrFluffyFriend™Feb 14, 2024
Thank you for your positive feedback, Alan! We're delighted to hear that the second den for your other dog is a hit. Providing comfortable spaces for our furry friends is what we're all about. If you have any further questions or feedback, feel free to reach out anytime. Sarah Team MrFluffyFriend™
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Pearl
Feb 13, 2024
hugely overpriced
hugely overpriced, not returnable due to cost of mailing to China hugely overpriced, bottom pad has no cushion. Unable to return due to large amount of postage to China(much more than cost of bed). Just saw similar on Amazon wishing I knew that before buying to save my frustration.
Response from MrFluffyFriend™Feb 14, 2024
Thank you for your feedback, Pearl. We apologize for any inconvenience you've experienced with our product. We take all comments seriously and will review them internally to improve our offerings. If you have any further concerns, please don't hesitate to respond to the email that was sent to you by one of our customer support representatives. Warm regards, Sarah Team MrFluffyFriend™
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J F.
Feb 13, 2024
Dog not interested
The bed is ok but my dog has zero interest in it, so for me it was a waste of money.
Response from MrFluffyFriend™Feb 13, 2024
Dear J Farrell, We're sorry to hear about your dog's lack of interest in our bed. While we strive to provide products that appeal to all pets, we understand that individual preferences vary. If you have any further feedback or questions, please don't hesitate to reach out to us. Best regards, Sarah Team MrFluffyFriend™
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