Lisa F.
Unhappy with hidden return costs—lost nearly 1/3 of my refund
I bought this bed for $69.99, but unfortunately, my dog didn't like it. When I reached out to customer service to request a return, I was told I had to cover the return shipping costs myself. Taking it to the post office cost over $20. Forcing customers to pay for their own return shipping on a product that doesn't work out means I am losing nearly 30% of my total refund just to send it back. I am very unhappy with this policy and would warn others to be cautious before ordering.
Response from MrFluffyFriend™Sep 1, 2026
We’re sorry to hear that your dog didn’t take to the bed, Lisa. We understand that having to cover the return shipping can be frustrating. We’d like to clarify that return shipping costs are not hidden. The cost can vary depending on the carrier and service chosen. Our return policy provides the details of the return process and associated requirements so customers can review them before making a purchase. We appreciate you sharing your feedback, as it helps us understand where we can make our policies clearer for customers.