MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

11,886 approved reviews, newest moderated first

Jakdak
Jan 6, 2025
I ordered on the 15th of December
I ordered on the 15th of December. Shipping shows my bed has been shipped and in transit since the 17th of December. Still not here and I've emailed with no response.
Response from MrFluffyFriend™Jan 23, 2025
Hey Jakdak, We can completely understand how you must feel after waiting this long for your order. I want to reassure you that we’re here to help. After checking our records, it looks like your package was delivered on January 10, 2025, via USPS. Rest assured that the team member who is assisting you will send a follow-up message shortly with further updates. We really appreciate your patience and understanding, and we’re committed to making sure this gets handled as quickly as possible for you.
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Karen S.
Jan 6, 2025
Haven’t received yet and I ordered a…
Haven’t received yet and I ordered a month ago. Stuck I. Transit at Elk Grove village, IL since Dec 19. Contacted this company several times with no response. Don’t order from this company, bunch of scammers. You will never receive your order.
Response from MrFluffyFriend™Jan 23, 2025
Dear Karen, I truly understand how unsettling it can be to face delays like this, and I’m really sorry for the experience you’ve had. It’s never our intention to leave our customers in the dark, and I can see why you would be feeling upset. After reviewing your order, we see that your package was delivered on January 13, 2025. One of our team members is currently working on your case and will be reaching out to provide further assistance and updates as soon as possible. We value you as a customer and are committed to ensuring that this gets resolved.
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Florence
Jan 6, 2025
Never Delivered
I ordered two beds on Dec 13, then followed up on Dec 30 because I never received the beds. I was told they were sent on Dec 15 but I have still not received the beds.
Response from MrFluffyFriend™Jan 23, 2025
Hi Florence, We’re truly sorry for the delays you've experienced with your order, and we understand how important it is to get your items as expected. After carefully reviewing our records, we see that your beds were delivered on January 6, 2025. We know that this situation has not been ideal, and we want to assure you that our team member, who is actively assisting you, will follow up with more detailed information shortly.
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customer
Jan 6, 2025
worst company to do business with
I ordered my dog bed on 12-15-24. It still has not arrived and I get no response from the "customer service". I have written to them many times on their application as they require and not once have I heard from them. I have initiated a charge dispute with my bank to get my money back. DO NOT ORDER FROM THIS COMPANY.
Response from MrFluffyFriend™Jan 23, 2025
We’re sorry to hear you’ve had trouble with your order. I myself would also feel the same way if I were in your shoes, Floyd. After looking into your order, we can see that it was delivered on January 10, 2025. We’ll have the team member assisting you to send you a follow up message with more details shortly. We appreciate your patience and hope to resolve this for you as quickly as possible.
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B. R.
Jan 6, 2025
As of this date (6 Jan 2025)
As of this date (6 Jan 2025), I have not received the item I purchased. However, the 56.00 was taken from my account about 3 weeks ago. I have contacted your company thru your "email" system several times (over 5) to no avail. This company is at the bottom of my list for ordering Christmas presents. I will never again use this company. If you are as good as you're touting yourself to be, then I would hope that you could resolve my problem ASAP.
Response from MrFluffyFriend™Jan 23, 2025
Dear B. Robertson, I sincerely apologize for the disappointment you've encountered regarding your order. It’s completely understandable to feel upset, especially when you were counting on your purchase for the holiday season. I can see that you are already in touch with one of our team members, and they have responded to your emails. If you haven’t received their replies yet, I kindly recommend checking your spam folder, as sometimes emails can inadvertently end up there. Please rest assured that you will be receiving an update from our team shortly. Thanks for your continued patience and kind understanding.
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stacey G.
Jan 6, 2025
Placed my order on Dec 11
Placed my order on Dec. 11 and have been repeatedly told that it is on it's way. As of today, Jan.6, the tracking shows no movement from their facility. I'm very disappointed as I threw my dogs old bed away in anticipation of this new one arriving in a timely fashion. Update, received my order on Jan 6.
Response from MrFluffyFriend™Jan 23, 2025
Thank you for taking the time to share your experience with us. It’s truly understandable to feel concerned and anxious when waiting for something important, especially knowing that you had to part with your dog’s old bed in anticipation of the new one, Stacey. I can't imagine how eager you must have been during this waiting period and what a relief to hear that the bed has arrived. We truly appreciate your patience and understanding throughout this process—it’s been a long wait, and we’re so glad it’s finally in your hands. Your satisfaction is incredibly important to us, and we are here to support you with anything you may need in the future.
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Michael S.
Jan 6, 2025
Have not received order after 3 weeks!
Order #316135 was placed on 12/16 and still have not received. I am not pleased that I still have not received the dog bed after 3 weeks!
Response from MrFluffyFriend™Jan 23, 2025
Hey Michael, I truly understand how upsetting it must be for you to still be waiting for your order after three weeks. Pets hold a special place in our hearts, and I can only imagine how much you were looking forward to having that dog bed for your beloved companion. Please be advised that the carrier did deliver your parcel on January 13, 2025. However, I completely understand that the delay you experienced is not what you expected or deserved. Your experience matters to us, and I’m so sorry for the worry and frustration this situation has caused you. Our dedicated team member who is assisting you with your order will be reaching out to you very soon to provide further details and assistance. We want to make sure you have all the information you need.
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Butch
Jan 6, 2025
A little smaller than expected
Took a little longer than expected to receive but the are happy with it
Response from MrFluffyFriend™Jan 23, 2025
Butch, I truly understand how important it is for you to receive the bed you ordered for your dogs, and I’m very sorry that you have not yet received it. Your pets deserve the best, and I understand how upsetting this situation must be for you. I want to assure you that our dedicated team member who is assisting you will be reaching out to you shortly with an update and to resolve this matter as quickly as possible.
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