MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
Also known as
mrfluffyfriend.com
Website
mrfluffyfriend.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Prima mand, hond is er erg blij mee.
Levering zou 19 tot 25 werkdagen zijn maar was in een week in huis.
Prima!👍
Response from MrFluffyFriend™Feb 3, 2025
We zijn blij om te horen dat uw hond blij is met de mand en dat deze veel eerder is aangekomen dan verwacht. Het is altijd fijn om te weten dat onze producten een positieve impact hebben, Gerrit!
Als u in de toekomst vragen hebt of hulp nodig hebt, aarzel dan niet om contact met ons op te nemen. We waarderen uw steun enorm!
KA
Kat
My pup LOVES this bed
My pup LOVES this bed. Belle is a little shih tzu that is getting used to be home alone while I am at work. She jump right in after i let it sit for 24 hours. She looks so comfy. I wish they had them for adults...lol
Highly recommend. Not sure of why there so many negative remarks as the one i received is very full and fluffy.
Response from MrFluffyFriend™Feb 3, 2025
Hey Kat,
Thank you so much for sharing this wonderful feedback! We're so glad to hear that Belle loves her new bed and feels comfortable in it. It's great to know she settled in quickly! Your recommendation means a lot to us, and we’re grateful for your support.
If there's anything else we can do for you or Belle, just let us know. Enjoy those cozy moments!
LI
Linda
The staff at MrFluffyFriend was very…
The staff at MrFluffyFriend was very responsive and helpful, and the product is great - just as advertised!
Response from MrFluffyFriend™Feb 3, 2025
Linda, thank you so much for your kind words! We’re delighted to hear that our team was responsive and helpful, and that you’re happy with your product. It’s our goal to provide excellent service and quality, and your feedback truly means a lot to us.
If you ever need assistance or have any questions in the future, please don’t hesitate to reach out. We appreciate your support!
BB
Beth B.
Horrible customer service
Horrible customer service. 16 emails sent for address to return product. No response!!! Do not purchase from this company. They are crooks.😡
Response from MrFluffyFriend™Feb 3, 2025
Hello there, Beth!
I sincerely apologize for the frustration you've experienced with our customer service. I understand how important it is to receive timely responses, especially when it comes to returning a product.
Our team member has already responded to your inquiries regarding the return process. If you haven't seen that email, please check your spam or junk folder, as it may have been filtered there.
We value your feedback and are committed to resolving this issue for you. If you have any further questions or need additional assistance, please don't hesitate to reach out.
LO
Lola
There are better dog beds out there....
Ordered easily but the company should advise customers that delivery of a pet bed will take what seems forever! (Ordering to delivery took 8 day's) On opening the compressed dog bed I am extremely disappointed as was expecting a comfortable dog bed for its size and cost, it's a piece of "egg box" foam with a furry cover and zip for easy removal for washing. It looks more like a base for a dog crate than a bed and my 2 dog's aren't impressed. I now wished I'd looked in local pet stores!!
Response from MrFluffyFriend™Feb 3, 2025
Good day, Lola!
Thank you for sharing your feedback, and I’m truly sorry to hear that your experience did not meet your expectations. I understand how disappointing it can be when a product doesn’t match what you anticipated, especially for your beloved dogs.
Unfortunately, we are unable to locate your order with the information provided. To help us address your concerns more effectively, please reach out to us at [email protected]. Our team is here to assist you and ensure we find a resolution.
We appreciate your patience and look forward to hearing from you soon.
ER
Evelyn R.
Alles bestens!
Ich kann die negativen Bewertungen überhaupt nicht nachvollziehen. Mein Golden Retriever ist ein von Natur aus ängstlicher und nervöser Hund, der auch nachts oft unruhig war; seit er im Anti-Angst-Bett schläft, sind seine Nächte völlig ruhig und entspannt. Seit fünf Wochen hat er auch ein orthopädisches Liegekissen, auf dem er sich liebend gern tagsüber ausruht.
Auch war ich beide Male mit Bestellung und Lieferung sehr zufrieden. Als es, auf Grund eines Größenfehlers meinerseits, ein Problem mit dem Kissen gab, hatte ich mehrere Kontakte mit dem überaus freundlichen und hilfsbereiten Team, und das Problem wurde mit großer Kulanz geregelt. Mein Hund Joschi und ich können MrFluffyFriend absolut weiterempfehlen!
Response from MrFluffyFriend™Feb 3, 2025
Hallo Evelyn,
Vielen Dank für Ihr fantastisches Feedback! Wir freuen uns sehr, dass Joschi sich in seinem Anti-Angst-Bett wohlfühlt und es ihm geholfen hat, ruhigere Nächte zu genießen. Es ist wunderbar zu wissen, dass er sein orthopädisches Kissen zur Entspannung tagsüber auch liebt.
Wir freuen uns sehr über Ihre freundlichen Worte über unser Team und sind froh, dass wir Ihnen bei dem Größenproblem helfen konnten. Ihre Empfehlung bedeutet uns sehr viel!
Wenn Sie in Zukunft jemals Hilfe benötigen, können Sie sich gerne an uns wenden. Wir wünschen Ihnen und Joschi noch viele weitere gemütliche Momente zusammen!
JH
Judy H.
Baylee my cat.
Baylee, my elderly cat, is particular.
However, he loves his new bed! He's been seeking it out, getting comfy and sleepy and seems to be very happy with his latest present.
Highly recommended.
Happy cat, Happy cat mom.
Response from MrFluffyFriend™Feb 3, 2025
Dear Judy,
Thank you for sharing such a delightful update about Baylee! We’re glad to hear that your particular kitty has taken to his new bed and is finding comfort and happiness in it. It’s wonderful to know that he’s getting cozy and enjoying his special present.
Your recommendation means so much to us! If you ever need anything or have questions in the future, please don’t hesitate to reach out. Wishing you and Baylee many more happy moments together!
BC
Barb C.
Not so great
I bought a Large grey bed for my dog. I ordered it on 5 December, 2024 and it arrived on 8 January, 2025. Opening the box and removing the plastic wrap I can atteset to it being shaggy. However, it was very light, flimsy, and not at all what I expected. It is very thin, and maybe an inch or two thick. Around the edging, roughly 5 inches toward center, all around is a stitched edging. That seam is simply material top sewn to bottom. None of that area is strong enough to hold up as an 90 degree border. This started as a big disappointment. BUT,**My dog's reaction should really be all that matters. I moved to an open spot on the floor and laid the bed down. Coby, my English Black Lab, came over and sniffed all around, stepped across the center, then turned to me. I said, "down". He went down, popped back up, and walked off the bed refusing to get back on.
This purchase was a very expensive failure. He do not like it. There is no coaxing him back. He was not impressed. We donated the bed to the dog shelter. Hopefully, some other dog will find some benefit.
Response from MrFluffyFriend™Jan 28, 2025
Howdy, Barb!
We are truly sorry to hear that it did not meet your expectations, and we understand how disappointing it can be when a product does not live up to what you envisioned for your beloved Coby.
We appreciate your feedback, which helps us improve our products and services. It’s clear that the quality and comfort of the bed fell short, and your experience with Coby's reaction highlights the importance of finding the right fit for your furry friend. We completely empathize with your situation, and we commend you for your kind decision to donate the bed to a shelter.
We want to assure you that our team is committed to resolving this matter for you. A dedicated team member who handles your order will be reaching out shortly to discuss the best resolution and ensure your satisfaction.
Your experience matters greatly to us, and we hope to turn this around for you. Thank you once again for your understanding and for giving us the opportunity to address your concerns.
