MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
Also known as
mrfluffyfriend.com
Website
mrfluffyfriend.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
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The company replied to 99% of reviews.
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Most recent review: October 2026.
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Ordered 12/31/24 still haven't received bed and now my shipping info has been deleted. Hoping my payment can be handled through the fraud department of my bank.
Response from MrFluffyFriend™Jan 23, 2025
Dear Jill,
We understand how unsettling it can be when an order doesn’t arrive as expected, and we truly want to help get this sorted out for you. Unfortunately, we weren’t able to find your order based on the details provided. To ensure we assist you promptly, please contact us at [email protected], and our team will get back to you with an update. We’re here to help and are committed to making this right. Thank you for your patience and understanding.
RR
Rick R.
My female fur babies love their MrFluffyFriend bed
I ordered without checking out the reviews.. and I saw 1 stars after I was wondering why it hadn’t arrived yet after like 10 days ish. I was anticipating a crap product..but it seriously is totally suitable quantity wise.. my taco terrier and minpin love it. Got the Merlot color…large.
Response from MrFluffyFriend™Jan 26, 2025
Hey Rick,
We’re so glad to hear that your taco terrier and minpin are loving their beds. It’s wonderful to know that the quality has pleasantly surprised you.
The Merlot color is a fantastic choice, and we’re thrilled it fits well in your home! Your feedback is incredibly valuable, and it helps other pet parents make informed decisions.
NI
Nick
Do not touch this company
Do not touch this company. After placing an order and hearing nothing for over a week I sent an email enquiring about the status of my order. They emailed back and said the order had been delayed and could take up to 20 days. After a further 2 weeks I had heard no further info and emailed asking for my order to be cancelled and asked for a refund. They came back to me and said “the order is in processing and cannot be cancelled”. I explained that as it had not been despatched there was no reason it couldn’t be cancelled. I have now been sent another email saying the product I ordered is not available in that colour or size, and I can choose another size or colour!!! Yet again I have said I just want a refund. They are a sham. Once they have your money they will do everything not to refund it. I will not let it go. I just want my money back. Warn everyone NOT to use this company. The worst online company I have ever used.
Response from MrFluffyFriend™Jan 23, 2025
Hello Nick,
We genuinely regret the experience you've had and understand how upsetting this situation must be for you. Please know that your concerns are being prioritized, and one of our team members is actively working to resolve the issue. While response times may be a bit delayed due to a high volume of inquiries, we want to reassure you that we are committed to addressing your concern as quickly as possible. We truly appreciate your patience as we work on finding the best solution for you.
FH
F H.
Achtung Abzocke
Achtung Abzocke! Vertrag wurde meinerseits wenige Stunden nach der Bestellung und ca 24 Stunden VOR Versand der Ware widerrufen. Da der "Kundenservice" umgehend auf meinem Widerruf reagiert hat, ist dieser scheinbar auch eingegangen. Leider wurde mir mitgeteilt, dass ein Widerruf nicht möglich ist da die Ware bereits versendet wurde. Laut Tracking wurde die Ware allerdings erst einen Tag nach meinem Widerruf versendet. Das ist wettbewerbswidrig.
Der Händler pokert scheinbar darauf, dass die Kunden von den hohen Retourenkosten abgeschreckt werden und die Ware dann doch behalten. Absolut unseriös. Meldung an Verbraucherschutz folgt.
Response from MrFluffyFriend™Jan 23, 2025
Hallo F H,
Wir wissen es wirklich zu schätzen, dass Sie sich die Zeit genommen haben, uns Ihre Bedenken mitzuteilen, und wir können vollkommen verstehen, warum Ihnen diese Situation Sorgen bereitet. Ihr Vertrauen in uns ist wichtig, und wir bedauern zutiefst, dass diese Erfahrung nicht mit dem Serviceniveau übereinstimmt, das wir zu bieten versuchen.
Nach Überprüfung unserer Unterlagen haben wir festgestellt, dass die Stornierungsanfrage erst eingegangen ist, nachdem die Bestellung bereits in die Bearbeitungsphase eingetreten war, weshalb wir den Versand nicht verhindern konnten. Wir wissen, dass dies nicht das Ergebnis ist, das Sie sich erhofft hatten, und entschuldigen uns aufrichtig für etwaige Unannehmlichkeiten.
Seien Sie versichert, dass sich ein engagiertes Mitglied unseres Teams aktiv mit Ihrer Situation befasst und sich in Kürze mit Ihnen in Verbindung setzen wird, um Ihnen weiterzuhelfen. Wir sind hier, um Sie zu unterstützen, und wir werden alles tun, um sicherzustellen, dass diese Angelegenheit zu Ihrer Zufriedenheit gelöst wird. Ihr Verständnis und Ihre Geduld während dieses Prozesses bedeuten uns sehr viel.
DT
David T.
Terrible customer service
A long time arriving We went of the dog weight chart and subsequently when the bed arrived it was too small.
5 days and numerous emails to try and exchange for a bigger one.
Thus far no response. Feeling very frustrated.
Clearly they've had our money and now don't give a damn.
Response from MrFluffyFriend™Jan 23, 2025
We completely understand how challenging it can be when things don’t go as planned, and we’re here to help make this right, David.
One of our team members is actively working on your exchange request, and you will hear from them shortly. Due to the current high volume of inquiries, responses have been taking a bit longer than usual, but please rest assured that your concern is a priority for us.
We greatly appreciate your patience and understanding as we address this matter, and we’re committed to ensuring you receive the product that’s the best fit for your furry friend.
WI
Wies
Laat, te klein en niet retour
Na eindelijk de mand ontvangen te hebben, blijkt deze te klein om comfortabel in te kunnen liggen (voor onze hond). Retouradres opgevraagd: 4 maal gemaild én 2 maal bericht op website achtergelaten. Geen enkele reactie. Pas op met dit bedrijf! Het is het geld (en alle moeite!) echt niet waard.
Response from MrFluffyFriend™Jan 23, 2025
Hoi Wies,
We vinden het echt vervelend om te horen dat je ervaring niet aan je verwachtingen heeft voldaan. We begrijpen volledig hoe belangrijk het is om de juiste maat te vinden voor het comfort van je hond, en we betreuren het dat het bed niet werkte.
We hebben geprobeerd je bestelling te vinden met behulp van de verstrekte gegevens, maar konden het niet vinden in ons systeem. Het lijkt erop dat je al contact hebt gehad met ons supportteam, maar als je nog geen reacties hebt ontvangen, raden we je aan om je spam- of ongewenste e-mailmap te controleren, aangezien onze antwoorden daar mogelijk zijn beland.
Neem gerust opnieuw contact met ons op via [email protected], dan zorgen we ervoor dat we je helpen met de retourzending en een oplossing vinden die voor jou werkt.
RO
Rodney
It took longer than expected to get my…
It took longer than expected to get my dog bed. But It was worth the wait, my dog loves it and sleeps in it every night.
Response from MrFluffyFriend™Jan 26, 2025
Thank you so much for sharing your feedback, Rodney! We’re happy to know that your dog loves the bed and finds it cozy enough to sleep in every night—that’s exactly what we hope for! We truly appreciate your patience with the delivery process, and we’re thrilled to hear it was worth the wait. If there’s anything else we can do for you or your furry friend, please don’t hesitate to reach out to us again at [email protected].
JJ
Jon J.
Dog bed finally arrived
Dog bed finally arrived. Dog loves it. The Fluffy folks did nice followup on its arrival.
Response from MrFluffyFriend™Jan 27, 2025
Jon, thank you for your feedback! It’s great to hear that your dog loves the new bed and that our follow-up made a positive impact. We're always focused on making sure both you and your furry friend are happy with your purchase. Your experience is important to us, and we’re constantly working to improve.
