MrFluffyFriend™Reviews of mrfluffyfriend.com

Really no stars. A new rescue dog was arriving in 3 days with no bed or other supplies. The website looked good and there was ample promise of 100% satisfaction guaranteed and easy return policy. When placing the order, there was no shipping detail except that shipping and tax were free. I went ahead and placed the order, late on a Sunday night and got immediate confirmation of the order. At this point they provided delivery info of 10-14 days which did not meet the needs of the rescue dog. I immediately went back to the website and went to their contact info. I sent an email explaining my situation and requested that they cancel the order. I got an almost instant email back saying they had issued a shipping number already(within minutes) and could not reimburse But assured me I could return it or donate it. I did not see any recourse at that time so waited the two weeks and it did arrive. By then, I already had the dog and a bed so did not want this $135 bed. It came by usps from an address near Las Vegas but Mr Fluffy Friends customer Service per said I had to mail it to an address in China and the cost was $99. In my next email I complained and they offered me 15% refund if I kept it. I explained I could not afford another bed and wanted to mail it to the address on the packaging. They said that no refund could be issued if I sent it there and it had to be mailed to China. But they increased the refund amount to 40% if I kept it. My credit card company ultimately could not cancel the payment because I finally received the package. And Mr Fluffy Friend has not sent me the 40% refund. This company has very dishonest presentation of easy returns and 100% satisfaction guarantee. It’s not reasonable to expect returns must be mailed to China.

Grootste oplichting. Kussen van 90 euro is te koop bij ali express voor 14,95 Site staat vol met nep reviews. Om even te reageren op de rectie van fluffyfriend dat ze mij al gemaild hebben. Juist met de mededeling dat de retourkosten naar China zelf betaald moeten worden. Oplichters!

Good correspondence.

I've just emailed customer services again. In the email I said I'd wished I'd read the reviews from other buyers, on Trustpilot, BEFORE I had paid £59.00 for a bed of poor flimsy quality from mrfluffyfriend. Needless to say, I want a full refund. YOUR WEBSITE STATES, "AND WITH OUR MONEY BACK GUARANTEE, YOU HAVE NOTHING TO LOSE BY GIVING IT A TRY". My dog hasn't been near this bed. He won't go near this bed, as it's upstairs out of his way. The bed offers very little support, it is a poor quality and I don't think it looks anything like the photos that we see on the web site. It is certainly NOT worth £59.00. I can vacuum pack it back up. AND again my dog hasn't been near it. And he's not going to I promise you. I also attached 2 photos of a MUCH BETTER QUALITY ANXIETY bed from B&M FOR £18.00, YES £18.00 Before this so called bed arrived I'd contacted customer services twice and I had had a reply from them within hours. I sent 2 emails, 1 yesterday and 1 today and I haven't had a reply. I have emailed them 3 times now. 18.09.25 Is this company legitimate? I'm going to call Trading standards. Will someone reply to my email with an address I can send this bed back to please for a full refund? I wouldn't advise anyone to buy a bed for their dog from this company. Have a look at Petface or B&M first. Thank you A. Major P.S. I'VE JUST REALISED, THE PHOTOS THAT I'VE TAKEN FROM B&M OF THEIR ANXIETY £18.00 BED HAVE NOT BEEN ATTACHED ON THIS REVEIW BUT I HAVE SENT THEM TO MRFLUFFYFRIEND CUSTOMER SERVICE. Sunday 21st September 2025 at 08.40am Fluffyfriends customer service were in touch with me yesterday. They say I can return the bed to China at my cost, for a full refund. I'm not sure how much the tracked postage will be. I'll enquire tomorrow. OR I can have a partial refund of 15% ( £8.90 ) approx and I can keep the bed. The bed would have cost me £50.10 then. I apologise for adding names to my review. I have removed them now. Preston.

I would advise never to buy from this company due ro the fact of there return policy. Its nit really guarenteed. They ship the item from vernon ca but they want you to ship it back to china to prevent you from returning. They item took so long to ship that i didnt get it for over two weeks. I dont recommend the company due to dishonest practices with shipping.

First off I want to say DO NOT BUY THIS BED!!!! What a scam! The bed is not even close to being fluffy! I followed the instructions and let the bed rest for 48 hours but that did nothing! You can feel the hard floor underneath the bed! I sent an email to the company and told them how horrible this bed is and sent pictures! They want me to pay for shipping, I explained that there is no way that I could package up that bed back to them the way they brought it to me vacuum sealed in a tiny little package and that I was not about to spend more money on a big box to stuff it in and send it back unless they pay the shipping costs, which they said no and I would have to pay for shipping. They even told me I should donate it to a shelter or a rescue and offered me a 15% discount! My response was if it’s not comfortable enough for my dog to sleep on what makes you think I would be ok with another dog sleeping on it! Bottom line is this company is a scam please save your money and stress and buy a bed from somewhere else!

Avoid avoid avoid!!!! The beds are nothing like advertised! Quality is appalling. Mine arrived and resembled a rag rather than a dog bed. Do not waste your money and avoid this company like the plague!!!! Update- I queried delivery and got a response from customer service quickly, I have sent 2 further emails asking about returning the item and getting a refund and surprise surprise they can’t seem to reply to that! Trading standards may be getting a call if I don’t hear from them soon.

Bonjour, je suis déçue. Même si j’ai bénéficié de la remise sur le site Fluffyfriend, le coussin arrive tellement serré qu’il est déjà déformé. Et le prix remisé reste élevé par rapport à une copie tout aussi bien.