MrFluffyFriend™Reviews of mrfluffyfriend.com

Zonet een 'orthopedische' kussen ontvangen voor mijn oude hond. Echter schrok ervan wat ik daadwerkelijk heb mogen ontvangen, vergeleken met wat er op de site staat afgebeeld. Ik was niet op de hoogte van het feit dat dit uit China komt, anders had ik het wel voor 1/4 van de prijs besteld op Ali express. Er komt ook een bijzondere geur vanaf en wil het eigenlijk retourneren, maar daar zullen vast en zeker ook een flinke prijskaart aan vast zitten. Erg teleurstellend!

Paid £49 for a Mr Fluffy dog bed 700mm in diameter, it arrived shrink wrapped smaller than a shoe box, I'm like right ok,iopened it and was absolutely disappointed, it wasnt 700mm diameter internally it was 600mm and it had sides on that measured overall 640mm. Ripp off ,a basic dog bed you can get from a local market at an extortionate price. I couldn't believe it. I contacted them as it mentions customer satisfaction and returns etc,what I didn't realise and wasn't told if you want to return the print out you get as to RETURN TO CHINA, was going to be £30-45p. I paid £49. Was offered a measles 15% gesture and told to donate it to a shelter. PLEASE DONT GET DONE LIKE I HAVE. I've explained i will not be keeping the bed and its going to charity and they replied, glad its going to charity.

I ordered this bed one small light grey I mostly use PayPal as I feel more safe. On paying £39 it came up get another for a discount and pay £31, I obviously didn’t need another one so ignored it and went on to pay. I got an email from PayPal saying your payment of £70 has gone through straight away I got on to Mr fluffy to stop one of them, they emailed me back saying sorry they have are in the process and we now can’t stop it. I replied I’m sure you can stop one from going through to be answered no as they are vacuumed together, but please don’t worry you can always send one back. Stupidly and I could kick myself I didn’t realise that it was coming from China and hoping they would pay for the return seeing it was there mistake. The parcel arrived and it’s still unopened that’s when the going back and forth with them started. I then found out that they were an apricot colour and not light grey, I got straight back and they said that’s what you ordered or you clicked on the wrong colour. This has cost me £70 plus and I’m 72 and disabled so I don’t have that much money to squander on the other one. I have asked for an address and a tracking number to send both back, they sent an address with a phone number instead of a tracking number. They just said you do that your end, I asked about refunds to be told we don’t issue refunds but we can take 15% off if you would like. I got in touch with the post office and to send them back through Evri £65 Royal Mail £75 this company has robbed me blind and I hope that people will please read the reviews before buying off of them. I rang PayPal for advice they put everything down and told me to ring my bank which I have done, they want evidence of every message between me and them which I’m finding difficult to find and as some I can’t see as I can’t open them. All I can do now is sell them to someone who wants one obviously a lot cheaper than what I’ve paid or give them to some sort of animal charity to help them. I feel angry, disheartened and I can’t help but wonder why did I decide on that day to buy a dog bed, why did I not look where it was coming from before I purchased. PLEASE BE AWARE OF THIS COMPANY!!!

Doing a return seemed a little rough at first. But the people at fluffy worked with me to get it taken care of . Their communication and working with me was outstanding. Great customer service from the company which was truly appreciated.

Great customer service and support! Will definitely order again in the near future.

FINALLY received my order after waiting 3 weeks! What a huge disappointment! It is NOT AT ALL FLUFFY! CHEAPLY MADE AND HARDLY ANY STUFFING. Furthermore, there is NO way to call them to ask questions.

Very disappointed with the firmness and the quality. I would not buy again or recommend. I could have gone to TJ Max and spent a fraction for a better bed

Really bad, the quality is nothing like the advertisement! No fluffyness, poor material and straight out ugly