MpixReviews of mpix.com

I have used Mpix for years – overall with mostly good results – but never again! Why would the website make me redeem points TWICE to honor the free shipping on an order less than $35? If the first 500 points had actually given me free shipping, I would not have had to apply another 500 points to have it actually work. I emailed customer service – because you cannot call to talk to a human on the phone. The customer service person’s response began with “I am sorry for the confusion” – as in, sorry for YOUR confusion – followed by a lengthy reason explaining why he didn’t see a need to restore the points. I responded “There is no confusion. I am clear that the website is in error” and reiterated my concerns with the glitch in their website. “This was not a site error” he retorted. WOW!!! He actually responded again to argue with me about why I am wrong. This company prefers to fight with the customer rather than do the right thing. Why would the site even let me – inadvertently or otherwise – redeem TWICE the points needed for free shipping, thereby stealing the points I earned from spending so much money with them? The answer: they do NOT care. Serious photographers: do yourselves a favor and check out McKenna Pro Imaging. Higher quality, outstanding customer service, and overall less expensive than Mpix.

Placed a rather large order of enlarged prints, several to give to family as gifts. The prints arrived looking dingy and dark. They were not underexposed and looked great on the screen when the order was placed. The 3x5s actually looked good, but all of the enlarged prints were a waste of money! Why would pictures of snow in the daytime look gray and blurry? I emailed with someone from mpix who promised to send out new prints, it's been months now, NO prints. I even ordered to send back the bad ones which now sit in a closet, with the empty frames. Terrible quality, terrible customer service. Use the trusted sites, mpix is not it.

I ordered several metal prints and upon first inspection they looked great. When they were hung, one had bulges on the area that the mount was placed on the back, like it was pressed in too hard and those corner points came through to the front of the image causing puckers. Another one fell 2 days after being hung, the mount completely fell off. I was offered a new mount rather than a whole new print. The next day they emailed me that they were reprinting all 3 of my photos. So while there were quality issues, the customer service is good. Hopefully the replacements are ok.

Too low in quality Doesn’t stay on the wall Keeping falling down , sticking quality too low

I had very high quality images and I ordered 11x14 prints. The shipping time was incredibly slow. Then, when they arrived, the prints were not clear at all. I’m very disappointed and won’t be ordering from them again.

They resized my image incorrectly and have a hundred excuses why that's not their fault. They resized based on width not height and cut off my head ... and they didn't notice. They claim I approved it in preview mode but I took a pic with my phone of the preview that was on my PC before I spent $100. They have ignored that. They don't stand behind their product. Will never use them again.

Awful quality of product. Paid more than $200 and it looks at best like a $20 picture printed on cardboard. Quality exceptionally poor.

I love using them, on a recent order I remembered after I placed an order that I would be going on vacation and was worried about receiving my order that was needed before I leave and I contacted them and they did a onetime overnight shipping which was amazing. The quality and color of photographs were perfect.