Kalli L.
They screwed up expedited art prints
Ordered expedited prints of one of my paintings for a market I had a few days later. When I received my prints, they were heavily filtered and I was really disappointed in how they came out and felt I couldn't use them. I requested reprints without the editing and a refund for the expedited shipping since I wouldn't have the prints for the market I expedited them for. Customer service refused to refund me for shipping, but said they'd have the prints remade. I received the prints, and they are the exact same with a dark red filter on them. I'm deeply disappointed that they are so unwilling to help small artists. Every penny helps when you're a struggling artist, and I feel very robbed after this experience. Will not be using them again.
Response from MpixOct 13, 2026
Hi Kalli. First off, I want to apologize that the color was off on your prints, making them unsuitable for your market. We hate hearing this. I'm not sure why the issue persisted with the reprint, but I'd like to have one of our Customer Service leads reach out to see if there is anything else that can be done. I hope you'll give us another chance to earn your business. I'll be sending a request for more information so that we can locate your order information. Thank you.