Karen H.
I have printed holiday cards for…
I have printed holiday cards for several years with Mpix and I've always been happy with them This year I received a product that is subpar, not in focus. When I asked for a reprint, I had to argue with the customer service team for 2 days with the end result of "the only option is to return for full refund". How does your team know whether or not a reprint will be the same as what I already have? You do not have the product, I have the product. From a customer service perspective, you should just reprint as I've asked since you have a 100% guarantee and let me be the judge if it is my image. I am absolutely not happy with the fact that I have been emailing back and forth with customer service and they are unwilling to reprint and they are only willing for me to return the product for refund. The photo in question was taken by a professional photographer. I was planning to send out my holiday cards this week. Thanks for making this already stressful process even more stressful and completely unenjoyable.
Response from MpixFeb 9, 2026
Hi Karen. I'm sorry to hear you didn't have a great customer experience, and I apologize this caused additional frustration during an already stressful time of year. That's certainly not what we want to her. I spoke with customer service about your case. They confirmed that after offering a free reprint on a different paper or a full refund if the product was returned, you selected a full refund (which has since been issued).


