MpixReviews of mpix.com

Ordered hundredsss of 4x6 prints for the very first time (with another order of hundredsss on the way). I did not choose the 'recommended' auto feature because I wanted nothing zoomed in on or cropped, and that is what I expected. Customer service rep told me my pictures would've been better suited for 5x7s, if I didn't want any zooming or cropping, and that had I chosen the auto feature, that would've made things worse. It seems the auto-zooming/cropping occurs on 4x6s whether you choose the auto feature or not, like it or not. I was told I should've manually adjusted each picture, but apparently, even that wouldn't have prevented zooming and cropping, only 5 x 7s. Bottom line, I was under the impression that my prints would look identical to my original photos by bypassing the auto feature. Also, I'm noticing my deceased cat's cool grey fur looks warm-ish in a lot of pictures. Green, like really green grass looks yellowish-green, Windex-blue September skies look a muted greenish-blue or some color I can't describe (tornado green?), a cloudy November day at dusk looks warm-ish, and snow is cream-colored, not that pure cool-ish white. I searched all over for a picture of my cat that was taken with only the blue hue of the TV screen at night and couldn't find it. I was searching for blue. I finally found it. It looks milky, no blue. I wanted that blue, too, because he used to wait for me to come night night. Did they run out of blue ink? Was there some box I needed to check to keep colors identical to those taken? Some pictures seem a little blurry, too. You really should let your customers know that photos taken on a phone are totally different from photos taken on a digital camera of yesteryear when nothing needed to be adjusted, just ordered. Make it easier for dumb people like me so that we realize there will be zooming and cropping when pictures were taken on a phone, though I've no idea if there's any way around this other than sizing up. I ordered from mpix after watching a YouTube video comparing several labs, mpix said to be most true-to-color. That is not the case. Customer service offered me 50% off full-price reprints, when I'd bought them on sale. I pay shipping. A prepaid return label for those I wanted to return. I spent a lot of money on these pictures, even on sale, and I'm not happy at all. I've never had color issues before, even when I've ordered through CVS. Too much back and forth with customer service, too. I'm not a professional photographer, am a new customer, and assumed my pictures wouldn't be zoomed in on and cropped to fit a 4 x 6. If I had known that, I'd have ordered fewer pictures and 5 x 7s of a few favorites instead. Even adding items to the cart. I didn't realize I, basically, needed to add them twice and wondered why I kept losing uploads. My daughter was happy with them, but she ordered mostly larger prints and knew what she was doing. I did not. Worried about my second order now.

I have ordered 24x36 prints a couple of times, and they have never been cut right. They always run big, and don't fit into my standard 24x36 frames without being trimmed. I have ordered all kinds of other products and print sizes from them that have been excellent. For some reason they can't seem to get the 24x36 right. Customer service basically said that it's not a problem unless it's 1/8" or more.

I ordered three metal prints. Two of them were fine, one of them was not. I contacted customer service and they offered to reprint it with a 30% discount. I thought they should do it for free, but really wanted the third print I found that 30% was already the discount available on the website so I asked if they would at least do free shipping. They said they could not do that. I attempted to submit a two star review on the link that they provided me, but it would not allow me to submit. Now I know why their website has 4.9 stars as an overall review. They only allow those who are perfectly happy with their services to submit.

I ordered a printed and framed image, but ultimately had to cancel my order. My issue was the very callous approach of the team. Not helpful or sensitive to customer needs at all. Their agent made it clear that they didn't care about my business. Wouldn't advise others to use this service.

I ordered several metal prints and upon first inspection they looked great. When they were hung, one had bulges on the area that the mount was placed on the back, like it was pressed in too hard and those corner points came through to the front of the image causing puckers. Another one fell 2 days after being hung, the mount completely fell off. I was offered a new mount rather than a whole new print. The next day they emailed me that they were reprinting all 3 of my photos. So while there were quality issues, the customer service is good. Hopefully the replacements are ok.

Poor customer service. I paid for expedited shipping for the holiday, but the flight was delayed. I totally understand that delays in shipping will happen. The problem is that Mpix will not refund my expedited shipping cost. I'm a long-time customer and expected way better support than this. I'm shopping elsewhere in the future.

I have used MPIX in the past for printing my photos. I printed all my daughters pictures from her wedding no problem. Its been a while and the format to upload and chose your photo based on the size is so difficult to navigate. It errors out, then you try to re-load, it deletes and starts over. I almost didn't order it was so difficult. Not sure what they have changed but they need to make it easier. AND i was on my computer not and iphone.

We’re trying to design an order a photo collage wall and MPix’s website is extremely clunky and frustrating. It is slow and doesn’t save the last project version. We started the project on my iPad, and thought maybe switching to a pc would be better, but it wasn’t. We’re taking our business elsewhere.