MpixReviews of mpix.com

Mpix is fantastic, and I can't say enough good things about the customer service. Sometimes I'll get replies within MINUTES. They're always super helpful, no matter what challenge I'm facing. Their products are also excellent!

Ordered expedited prints of one of my paintings for a market I had a few days later. When I received my prints, they were heavily filtered and I was really disappointed in how they came out and felt I couldn't use them. I requested reprints without the editing and a refund for the expedited shipping since I wouldn't have the prints for the market I expedited them for. Customer service refused to refund me for shipping, but said they'd have the prints remade. I received the prints, and they are the exact same with a dark red filter on them. I'm deeply disappointed that they are so unwilling to help small artists. Every penny helps when you're a struggling artist, and I feel very robbed after this experience. Will not be using them again.

I have been using Mpix for at least 3 years. I have never had such incredible quality printing. I make photo cards and use the metalic finishing. It is incredible and I love each and every card I sell, give or use. I also use them for 11x17 prints for framing. The quality is the best. Ordering is easy and gives many options. Delivery is quick and the packaging is fantastic. All prints no matter what size are delivered with not shipping effects.

Ordered a framed print. The clear acrylic was damaged. The print was washed out/color off. The frame corners were loose enough you could see daylight. The “professional archival mounting” I found when I took it apart was just scotch tape. They also printed their copyright on my image. Reached out to customer service and they want me to send MY image back for a refund. Horrible overall would not recommend.

Update: I heard from mpix that I can leave a review and they send me an email two weeks after receiving my order. Appreciate the response although I prefer to review right away, not wait two weeks. I like the print quality at mpix and will I use them in the future. I’ve ordered two photos books (wedding album and travel photo book) as well as two huge canvas wildlife prints and two metal prints of wildlife. All are fabulous. I can’t attach photos here so maybe if I get that email to review I’ll add photos.

The photos usually come back okay. But I've had issues with them overexposed several times before. I've also ordered 100+ photos at a time and when I go through them, a lot of photos from my order are missing. Customer service isn't very helpful and their responses aren't very good either. I had a credit to use but couldn't use it with a promo code - you're only allowed to use one at a time. Because of their poor customer service and pricey photos, I'm not willing to give them my business. Their shipping is slow too.

I needed a lot of help creating a poster as a special gift, and I’m so happy I chose MPIX. Barry and Carrissa were very responsive with my questions and seemed to take personal interest in getting things just right. I was lucky to find that level of care on such a small project. Thanks to all.

Ordered hundredsss of 4x6 prints for the very first time (with another order of hundredsss on the way). I did not choose the 'recommended' auto feature because I wanted nothing zoomed in on or cropped, and that is what I expected. Customer service rep told me my pictures would've been better suited for 5x7s, if I didn't want any zooming or cropping, and that had I chosen the auto feature, that would've made things worse. It seems the auto-zooming/cropping occurs on 4x6s whether you choose the auto feature or not, like it or not. I was told I should've manually adjusted each picture, but apparently, even that wouldn't have prevented zooming and cropping, only 5 x 7s. Bottom line, I was under the impression that my prints would look identical to my original photos by bypassing the auto feature. Also, I'm noticing my deceased cat's cool grey fur looks warm-ish in a lot of pictures. Green, like really green grass looks yellowish-green, Windex-blue September skies look a muted greenish-blue or some color I can't describe (tornado green?), a cloudy November day at dusk looks warm-ish, and snow is cream-colored, not that pure cool-ish white. I searched all over for a picture of my cat that was taken with only the blue hue of the TV screen at night and couldn't find it. I was searching for blue. I finally found it. It looks milky, no blue. I wanted that blue, too, because he used to wait for me to come night night. Did they run out of blue ink? Was there some box I needed to check to keep colors identical to those taken? Some pictures seem a little blurry, too. You really should let your customers know that photos taken on a phone are totally different from photos taken on a digital camera of yesteryear when nothing needed to be adjusted, just ordered. Make it easier for dumb people like me so that we realize there will be zooming and cropping when pictures were taken on a phone, though I've no idea if there's any way around this other than sizing up. I ordered from mpix after watching a YouTube video comparing several labs, mpix said to be most true-to-color. That is not the case. Customer service offered me 50% off full-price reprints, when I'd bought them on sale. I pay shipping. A prepaid return label for those I wanted to return. I spent a lot of money on these pictures, even on sale, and I'm not happy at all. I've never had color issues before, even when I've ordered through CVS. Too much back and forth with customer service, too. I'm not a professional photographer, am a new customer, and assumed my pictures wouldn't be zoomed in on and cropped to fit a 4 x 6. If I had known that, I'd have ordered fewer pictures and 5 x 7s of a few favorites instead. Even adding items to the cart. I didn't realize I, basically, needed to add them twice and wondered why I kept losing uploads. My daughter was happy with them, but she ordered mostly larger prints and knew what she was doing. I did not. Worried about my second order now.