CARLOS O.
** IF YOU WANT TO SUFFER USE THIS…
** IF YOU WANT TO SUFFER USE THIS COMPANY** STAY AWAY - FRAUDULENT PRACTICES AND NIGHTMARE EXPERIENCE. I strongly advise everyone to AVOID MOVESAFE RELOCATION at all costs. This company uses deceptive bait-and-switch tactics that turned into a month-long nightmare for my family. MOVESAFE provided a detailed quote after meticulously reviewing photos of our inventory. They adjusted prices for bulky/heavy items and we agreed on a final price. However, they then contracted GENESIS MOVING GROUP LLC (operating as ALL IN MOVING) to handle the actual move. Once our belongings were loaded on the truck, they completely changed the terms - demanding an IMMEDIATE CASH payment of $2,473 ( MORE than the original agreed price) plus an additional balance of $1,061. They tried to force me to sign a new contract with these inflated prices. When I refused to sign, they held my belongings HOSTAGE for over a month. They threatened to dump everything back at my old address which I had already vacated. My family had to live in a nearly empty apartment with only air mattresses I had to buy for sleeping and a cheap improvised table for eating. My family cried thinking we had lost everything. I had to hire legal counsel to resolve this situation. Incredibly, when I reached out to MOVESAFE RELOCATION for help, they turned it around and labeled ME as a "difficult customer." They showed zero accountability for their partner's extortion tactics. Bottom Line: These are dishonest operators who exploit customers when they're most vulnerable. Save yourself the stress, money, and heartache - choose ANY other moving company.
Response from MoveSafe RelocationDec 16, 2025
We take reviews like this very seriously and are sorry to hear that your experience did not meet expectations. MoveSafe Relocation provides estimates based on the inventory and information provided at the time of booking, and all customers are advised that final charges may change if the inventory, weight, or services differ from what was originally disclosed. As outlined in the agreement, moves may be handled by licensed carrier partners, and payment terms are governed by federal transportation regulations and the carrier’s contract. We regret any distress caused by misunderstandings regarding pricing, payment, or third-party carrier policies. We do not condone holding belongings improperly and encourage customers to contact us directly so concerns can be reviewed and addressed. We remain willing to look into this matter further and encourage you to reach out to our customer support team so we can review the details of your move.