MotoPressReviews of motopress.com

If you run a business that relies on fast response in case of plugin failure, don't use Motopress! I learned that the hard way. They left me in a ditch multiple times. They play a ping-pong game with you with a frequency of one email per 24 hours not solving anything. Plugins cause many issues, and you are on your own. Literally! There is no willingness in that team to help, care or strive to be the best. I only used them because they were supposed to be Divi-compatible, and I regret it. Will be switching to a different plugin. ***** There is no option to respond to a response so I am updating this post. The chat help is a joke, that is the standard message that you see when trying to use chat "We're offline right now, but we'll respond to your message when we're back online. Please submit your email address and describe the question below." You can expect the same results from the chat as from submitting a ticket. I tried that before. When it comes to so-called "extended support" this is what you get: "This Extended Support service is ready to help you with the custom website configurations, style tweaks and import of the demo data." plus "We work on the service only during business days (public holidays and weekends are non-working ones). Response time can vary as it depends on the volume of current inquiries and a kind of an issue." So here goes your "emergency support from MotoPress for $69USD. I guess they have a different definition of emergency. If somebody want to pay for importing demo data and style tweaks no problem but this "service" doesn't guarantee any better or faster help in case of serious issues. It's just there to look good. They don't even specify the time frame for a response. So the chat is not really a live support chat and extended support, well... you'll be the judge. And bla bla bla, "we feel sorry, we are doing everything right" standard formulas just don't cut it for me. They respond faster to a bad review than to your ticket. That's for sure.

Eugene was very accomodating and really helpful I mean he even offered to check the site just so he could help me out. He really knows what he is doing.. I really commend this guy.. Thank you so much.. GOD bless you and your team

The product is really good but the service is even better. Had some problems with translations and they helped me and fixed it right away.

Love the booklium theme and the support! Good job guys

J'utilise le module HB booking. Il fonctionne extrêmement bien. Dans tous les cas, si vous avez la moindre question, n'hésitez pas à la poser sur le chat. L'équipe prend le temps de vous répondre, de vous guider et vous donne également des conseils. Merci énormément à eux !

Perfect service! Thanks!

First, when I bought a plugin they asked to take pictures of my credit card to verify payment even after the payment was made and my money was gone. after I told the support team that I was not willing to take pictures of my credit card they gave me the plugin I paid for in a minute. after I installed the plugin I realized that it didn't do the job for me and I had to buy an extra plugin. so I decided to ask for a refund. if you go to their refund policy page and read their terms you can easily realize that it's impossible to have refunds.

I had an issue with one of the Hotel Booking plug ins. Andre knew exactly what the issue was and helped me to sort it quickly and easily. Would highly recommend.