MOTIVINCIReviews of motivinci.com

Response from MOTIVINCIJul 24, 2024

We're truly sorry to hear about your negative experience with our service. This is not the kind of experience we want for our customers, and we take these concerns very seriously. We strive to provide timely deliveries and excellent customer service, so it's disheartening to learn that we did not meet your expectations. We would like to investigate what went wrong with your order and address any issues. Please reach out to our customer service team at [email protected] so we can assist you directly. Your feedback is important to us, and we're committed to resolving this situation. We appreciate your patience and hope to have the opportunity to make things right.

Response from MOTIVINCIJul 24, 2024

Hi Bilal, We're very sorry to hear about your experience and the frustration it has caused. This situation is not in line with the service we aim to provide, and we want to resolve this issue as quickly as possible. It appears there was a serious mishap with your order, and we apologize for any inconvenience this has caused. Please contact our customer service team at [email protected] so we can investigate the issue and arrange for a refund or the delivery of your item. We value your feedback and are committed to ensuring that every customer receives the service they deserve. Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction.

Response from MOTIVINCIJul 24, 2024

Hi Alexander, We're truly sorry to hear about your negative experience and the frustration it has caused. This is not the level of service we strive to provide, and we take your concerns very seriously. It seems there was a problem with your order, and we deeply regret any inconvenience this has caused. Please reach out to our customer service team at [email protected] so we can address your concerns directly and find a suitable resolution, whether that's processing a refund or resending your order. We understand your disappointment and are committed to resolving this issue promptly. Thank you for your feedback, and we hope to have the opportunity to make things right.

Response from MOTIVINCIJul 24, 2024

Thank you for your review! We appreciate it :)

Response from MOTIVINCIJul 24, 2024

Thank you for your review! We appreciate it :)

Response from MOTIVINCIJul 24, 2024

Hi Kari, Thank you for your feedback and for bringing this to our attention. We're sorry to hear that the quality of the poster you received did not meet your expectations. At Motivinci, we strive to provide high-quality products and excellent customer service, and it's disappointing to know that we fell short in your case. We would love the opportunity to make this right for you. Please contact our customer service team at [email protected] or reply to this message so we can discuss the issue further and find a suitable resolution, whether that's a replacement or a refund. We appreciate your feedback, as it helps us improve our products and services. We hope to have the chance to resolve this matter to your satisfaction.

Response from MOTIVINCIJul 9, 2024

Hi Jose, I hope this message finds you well. We noticed your recent review mentioning that you didn't receive the product you ordered. We understand how concerning this must be, and we want to ensure that everything is resolved to your satisfaction. Upon checking the tracking information, it indicates that the package was successfully delivered. However, we want to make sure there were no misunderstandings or issues with the delivery process. If you have indeed received the product, we kindly ask if you could update or remove your review to reflect this. If there are any other concerns or issues, please let us know, and we'll be happy to assist you further. Thank you for your understanding and cooperation. We appreciate your feedback and are committed to ensuring your satisfaction. Best regards, Valentina Motivinci

Response from MOTIVINCIJul 9, 2024

Hi Stefano, Good day! Yes, our size L comes in four panels that need to be assembled. Please check your email for further details and to discuss any concerns you may have. Thank you. Best regards, Monette Motivinci