MOTIVINCIReviews of motivinci.com

Response from MOTIVINCIJun 7, 2024

Hi Florian! We sent you an email on Monday and Wednesday informing you about your refund, to which we haven't received an answer. It's been issued and you should have received a confirmation email. If we were able to help you out, we would appreciate if you could change your review 🙂 Let us know if you have any further questions! Best, Valentina Motivinci

Response from MOTIVINCIMay 27, 2024

Hi Nicolas, Good day! We sincerely apologize for the inconvenience you have experienced with your order. This is not the level of service we strive to provide. Regarding your order placed on March 17, 2024, for 9 paintings totaling €1047.03, we understand your frustration with the tracking link. We are currently investigating the issue with the tracking number and will provide an update to your email as soon as possible. Please know that we take your concerns very seriously and are committed to resolving this matter promptly. We will send a replacement order if the original shipment cannot be located. Once again, we apologize for the inconvenience and appreciate your patience. We will be in touch shortly with an update on your order status. Thank you for bringing this to our attention. Best regards, Monette CSR Motivinci

Response from MOTIVINCIMay 27, 2024

Hi, Good day! Thank you for your feedback. We're delighted to hear that the artwork exceeded your expectations and that you received it on time. However, we're sorry to learn that the wooden frame was slightly damaged or not symmetrical due to transport of your order. Please allow us to make this right. Could you provide a photo of the frame so we can assess the damage? We will work quickly to resolve this issue, whether that means sending a replacement frame or finding another solution that meets your satisfaction. Thank you for bringing this to our attention, and we appreciate your understanding. Please email us at [email protected] to discuss further. Best regards, Monette CSR Motivinci

Response from MOTIVINCIMay 22, 2024

Dear Fehr, I sincerely apologize for the frustration and inconvenience you've experienced with your recent order. This is certainly not the experience we aim to provide. I understand your concern regarding the delay and lack of communication. Could you please provide your order number so I can immediately investigate the status of your order? Rest assured, we will prioritize resolving this issue. If there has been an oversight on our part, we will take the necessary steps to ensure you either receive your painting promptly or a full refund. Thank you for your patience and understanding. I will personally ensure you receive a timely update on your order status. Please reach out to us on our email support - [email protected] Kind regards, Monette CSR Motivinci

Response from MOTIVINCIMay 22, 2024

Dear Ma, I apologize for the inconvenience you've experienced with your order and our customer support. This is not the level of service we strive to provide. To resolve this issue promptly, could you please provide your order number and any relevant details? I will personally look into this matter and ensure that your order is either delivered or a suitable solution is offered. Please reach out to us on our email support - [email protected]. Thank you for bringing this to our attention. We appreciate your patience and understanding. Best regards, Monette CSR Motivinci

Response from MOTIVINCIMay 22, 2024

Hi Karolina, We are so sorry to hear this. Could you please send us a picture of the canvas you received to [email protected] so we can resend you your order? Best, Valentina Motivinci

Response from MOTIVINCIMay 22, 2024

Hi Jan, We are so sorry to hear this. Could you please provide us with our order number so we can help you out? Best, Valentina Motivinci