MOTIVINCIReviews of motivinci.com

Response from MOTIVINCIAug 21, 2024

Hello, We had some problems with our fulfilment. But this is currently fixed. Excuse us for the inconvenience that is caused this was not our intention. Please get in touch with us. Through [email protected]

Response from MOTIVINCIAug 21, 2024

Hello, We had some problems with our fulfilment. But this is currently fixed. Excuse us for the inconvenience that is caused this was not our intention. Please get in touch with us. Through [email protected]

Response from MOTIVINCIAug 21, 2024

Hello, We had some problems with our fulfilment. But this is currently fixed. Excuse us for the inconvenience that is caused this was not our intention. Please get in touch with us. Through [email protected]

Response from MOTIVINCIAug 21, 2024

Hello, We had some problems with our fulfilment. But this is currently fixed. Excuse us for the inconvenience that is caused this was not our intention. Please get in touch with us. Through [email protected]

Response from MOTIVINCIAug 2, 2024

Hi Andy, Thank you for sharing your feedback, and I'm sorry to hear about your negative experience with your order. I would like to clarify that our website indicates that the size L poster is composed of four separate size S posters. We apologize if this was not clear and for any confusion this may have caused. Regarding the issues with the magnets and the condition in which the items arrived, as well as the delayed and damaged delivery, I understand your frustration and sincerely apologize for these inconveniences. We strive to ensure our products meet high standards and are delivered promptly and safely. We will review your case to understand why the replacement was not sent and resolve this matter promptly. Please contact our customer service team at [email protected] to provide us with any further details so we can expedite a satisfactory resolution. Thank you for bringing this to our attention. We appreciate your patience and hope to make things right. Best regards, Valentina CSR Team

Response from MOTIVINCIJul 25, 2024

Hi Michelle, We sincerely apologize for the negative experience you've had with your order. We understand your frustration and regret that our service did not meet your expectations. It appears there was a significant error in our handling of your order and the tracking information provided. This is not the standard of service we strive to offer, and we're committed to resolving this issue promptly. Please reach out to our customer service team at [email protected] so we can investigate the situation and ensure you receive a proper resolution, whether that's a refund or a replacement shipment. We appreciate your feedback as it helps us improve our processes. Thank you for bringing this to our attention. We're dedicated to making things right and hope to regain your trust.

Response from MOTIVINCIJul 24, 2024

Thank you for your feedback and for bringing this to our attention. We're sorry to hear that your poster arrived bent. At Motivinci, we strive to provide high-quality products and excellent customer service, and it's disappointing to know that we fell short in your case. We would love the opportunity to make this right for you. Please contact our customer service team at [email protected] or reply to this message so we can discuss the issue further and find a suitable resolution, whether that's a replacement or a refund. We appreciate your feedback, as it helps us improve our products and services. We hope to have the chance to resolve this matter to your satisfaction.

Response from MOTIVINCIJul 24, 2024

Thank you for your review! We appreciate it :)