MOTIVINCIReviews of motivinci.com

Response from MOTIVINCIOct 26, 2024

Hi, Thank you for bringing these issues to our attention. I sincerely apologize for the inconvenience and frustration you have experienced. We take all customer feedback seriously and strive to resolve any problems promptly. I understand that you have been trying to resolve this issue for over a month without adequate response. We are committed to improving our communication and customer service. Your case is now being prioritized, and we will keep you updated on the progress until all issues are resolved. Thank you for your patience and understanding. Please contact us directly at our support email: [email protected] Best regards, Erik CSR Motivinci

Response from MOTIVINCIOct 26, 2024

Hi, Thank you for bringing these issues to our attention. I sincerely apologize for the inconvenience and frustration you have experienced. We take all customer feedback seriously and strive to resolve any problems promptly. I understand that you have been trying to resolve this issue for over a month without adequate response. We are committed to improving our communication and customer service. Your case is now being prioritized, and we will keep you updated on the progress until all issues are resolved. Thank you for your patience and understanding. Please contact us directly at our support email: [email protected] Best regards, Erik CSR Motivinci

Response from MOTIVINCIJul 17, 2025

We sincerely apologise for the fulfilment issues you experienced in the past. It was never our intention to cause any inconvenience, and we deeply regret that this happened. We want to assure you that the problem has been fully addressed and resolved. As a company with over 4 years in the market and more than 100,000 orders successfully fulfilled, we are committed to providing our customers with the best possible service. We have had some difficult times to locate our orders due to change in payment methods & new stores. We are transforming everything to our own fulfilment & will never have these issues again. We want to ask you to reach out to us if you have or have not received your order. If you have any questions or concerns, please don’t hesitate to reach out to us at [email protected]. We appreciate your understanding and thank you for your continued support. Kind Regards, Susan customer service representative Motivinci

Response from MOTIVINCIOct 26, 2024

Hi, Thank you for bringing these issues to our attention. I sincerely apologize for the inconvenience and frustration you have experienced. We take all customer feedback seriously and strive to resolve any problems promptly. I understand that you have been trying to resolve this issue for over a month without adequate response. We are committed to improving our communication and customer service. Your case is now being prioritized, and we will keep you updated on the progress until all issues are resolved. Thank you for your patience and understanding. Please contact us directly at our support email: [email protected] Best regards, Erik CSR Motivinci