MoroccanoilReviews of moroccanoil.com

I placed an order a while ago. Received it late and no longer need it because I bought something else. I contacted the customer service but didn’t get any reply. Order number 9000275090. Poor customer service and bad experience. Looks like a scam

I placed a large order and 2 items have defects. I saw the rubber pad on the paddle hairbrush had come away when I opened the box and the 100ml pump on the Morrocan Oil does not work and I have wasted some oil taking the pump on and off trying to see why it won't pump. I put this pump up against an old one I had previously and noticed the tube is wider. Also the 8 free gifts was a little disappointing when 2 of them were just sample sachets. Really frustrating when spending so much money you can not call them when you have a problem. You can only email. Why? I love this oil and have been using it for a while but it's looking like there are now cut backs on quality. The hairbrush is of cheap quality not like the previous brushes I have bought before.

Ik heb op vrijdag besteld met black friday en kreeg vandaag (maandag) mijn pakket al binnen! Ik kneep hem wel even toen ik alle slechte recensies las maar met mijn bestelling is alles goed gegaan! Ik heb mijn pakket snel gekregen en er was niks kapot aan de producten. Ik vind de shampoo echt super lekker ruiken!

The website is not working properly and it takes customer service almost 10 working days before they reply back. Not been able to place an order and my previous purchase ended with I received the wrong product.. so my advice is to buy your Moroccanoil product in your local hairdresser or store.

My item still has not arrived. The tracking system just says that no information is available and no-one is answering my emails! No wonder they hide their telephone number!

Product arrived a day earlier than expected. Happy with it! Really pleased with the morrocan oil. Helps with frizz and gives a little shine.

Ordered a small bottle of light hair oil. Received super fast but the bottle was empty! It apparently leaked out as the box was yellow. I have emailed this company twice, as well as messaged through Facebook and Twitter and nothing. Nobody answers the phone and there is no voicemail - their message sounds like it was recorded in the bathroom. I may just go through PayPal to get a refund on this. Terrible customer service and I won't be buying through them again.

I've ordered shampoo & conditioner set and I've also receive a small moroccanoil treatment as a gift. I liked it and I've ordered a bigger version of that. I've used new box for couple of days and I've realized it's not the same product with I've received as a gift. The consistency is different and it doesn't make my hair look the same. I wanted to return and refund and their answer was like we cannot accept any open packages. How do they expect me to assess a product without trying? And after that they stopped replying me. They should retrench marketing budget and mind about more their horrible costumer service.