MoroccanoilReviews of moroccanoil.com

Ordered gift set for my mum who always uses Moroccan oil products for her hair. My delivery was never received, it was quickly sorted by Moroccan oil who offered refund or replacement. I opted for replacement as the gift set was a gift. However replacement I received although was all the products I order they were seperate and not in the lovely gift box I had paid for when I ordered. I emailed and was told the gift box was now out of stock so they sent seperate products, I think I should I should have been made aware of this at the time as I would then have opted for a refund instead. So yeah I'm left disappointed as I'm a big believer in you should receive what you ordered and paid for! Delivery does take a while too imo

Updated Review: A customer service rep contacted me after 4 days and several emails and my order was delivered a few days later. So the site is legitimate. They could work on their customer service - most sites will let you know when your order is likely to arrive as soon as you make your order. They keep you updated on where they are with dispatch prior to delivery. This site could do a lot more of that. If you read the small print of their automated email, it says they don't work weekends, which I guess is the reason for the lack of response (my order was made on a Friday). But they probably should have skeleton staff on weekends to attend to orders. They could do a LOT more on the customer service side. But do not fear, the site is legit. Original review: I'm not sure if uk.moroccanoil.com is a legitimate website. I ordered a bunch of products worth about 100 GBP 4 days ago and, other than a confirmation email, I haven't received any additional info on my order. The website says delivery is within 2-3 days but when I check on my order it still reads 'unfulfilled'. I have emailed them a couple of times and received no response. They only have a single contact which is an email address, which they clearly don't respond to. I was excited about their products, but much less so now. I would recommend ordering on Amazon as at least there you have some control and there are consequences to the supplier. Not sure I would order any of their products again though as they clearly care very little about their customers and customer experience.