MoroccanoilReviews of moroccanoil.com

Terrible customer service. Ordered the oil directly from their website and received confirmation email. Estimated delivery time was 5-7 days. Over a month later I still have not received my product and emails went unanswered for over a week. When I finally did get a reply they were rude and dismissive and said they couldn't ship to my address (within the UK). No apology, no explanation for why they had accepted my order, and no explanation for why they couldn't ship to me. I did like their products, but lack of customer service has put me off using their products again. I would much rather give my money to a company with some decent morals.

After I submitted a review on one of their products saying it didn't work for me, I got an email from their customer service. They offered guidance on what might have helped better and gave and a gift card valid for a year. Impressed.

I ordered some curl cream on 4th August, received an email on 5th to say it would be delivered in 5-7 working days. I've heard nothing since. There is no way to speak to anyone on the phone and emails go unanswered. I have contacted PayPal to get a refund and won't be buying online from Moroccanoil again.

Ordered on the 30/8, got a confirmation email but nothing since, I’ve emailed to enquire where my order is and heard nothing back so I’m beginning to think it’s a scam.

I can not thank enough to moroccanoil!!!! The treatment oil saved my hair!!!! I love it!

This review is purely customer service. I purchased the oil and found that the bottleneck was crushed and there was glass inside my product. I emailed them with the batch number and photographs. I kept being sent from one person to another and finally I was offered a replacement. I agreed and provided my details for the delivery following which I got confirmation that it has been sent. Weeks passed and the replacement didn't arrive, I contacted them again and was told to make a new claim so I had to resend the photos etc and was then told nothing can be done. I then said I was told a replacement is on its way and I was asked for all the details for the third time! Bearing in mind I got a case reference and it was all in one email thread. I gave up. The lesson for the future: buy from the store directly and open the product so you can complain right away to get it replaced because you won't get anywhere with the online 'support'.

Moroccanoil repair balsam er, ud over en fantastisk duft, en super dejlig og effektiv balsam. Den sørger for at håret sidder godt, er glat uden at være for glat og ser bare godt ud. Har brugt den i mange år og køber altid en liter og deler den op i mindre portioner.

Horrible smell, my wife bought the Intense Curl Cream. Every time she is in the neighbourhood the smell penetrates and irritates my nose. Talked to the customer service and there is nothing they can do. So if you want to get rid of your husband use these products.