Mor Furniture for LessReviews of morfurniture.com

We bought a lot of furniture from this store and we have been waiting almost six months for part of our delivery and it still hasn’t come. We ask them what’s happening and all they do is fob us off with dates. I have a good mind to get a refund and go elsewhere for our furniture. I have had no apology. I worked for a furniture company for 10 years and went above and beyond the customers expectations when the customer was not happy we would sort out issues and offer compensation in the form of a voucher but nothing. Am not dealing with this company again in the future.

Do not buy from Mor Furniture. I purchased a Serta mattress about 6 years ago. It has a 25 year warranty on it and it is beginning to sag. I have a spring that presses into my hip every night. I contacted Serta and they directed me to Mor Furniture for warranty problems. After filing a complaint, they send this 3rd party group called Integrated Bedding Group to your home to look at the mattress. This company advised no action and recommended the mattress be placed on a frame. The mattress sits on wooden slots. The tag on the mattress clearly states “This mattress is intended to be used – without a foundation or with foundations(s) - 1/NFR/ERS-1”. Mor Furniture hires these people to come to your home and obviously pays them to find in their favor to prevent them from having to cover the warranty. This company is not doing it for free. The mattress has visible waves from where the 2 people sleep. It can be seen from across the room. You cannot tell me this mattress is not defective. I was told I could file another complaint in 30 days. Why? So they can send the same company out again to give Mor an excuse not to cover it again? Simply put, do not buy from Mor Furniture. Go directly to the manufacturer and purchase it there. You may have better luck covering the warranty.

We purchased at the Gilbert Arizona location and have had the absolute worst customer service from them as well as corporate in San Diego California. They can not deliver on the product promised but have no problem taking your money first. They should of stayed in San Diego! Highly recommend not purchasing from this company

Delta Park, Oregon - Location Do not buy anything from these clowns especially Ched Pennington. We spent 5k at the end of July beginning of August with Mor Furniture and we were told we would receive our order September 1st. We waited and called a few days later to see what was going on. Well our order got pushed out; however, I had to call and find out. Then I called again 2 weeks later to see what is going on and was told it wouldn’t be until December, I understand the Covid excuse though if I have to call and get my own updates while these jokes of an excuse just hang on to the 5k we paid for furniture we haven’t received for 45 days is BS. On top of it we have to wait another two weeks before we get a refund even though Mor which are a bunch of thieves stealing money and not delivering on what they say. We had already waited 45 days what’s another two weeks. Do not buy anything from this company and is extremely difficult to get ahold of anyone by phone with Mor.

Twice I ordered furniture that was back ordered 6 months and I was never informed or apologized too. I called to get a refund and again was not apologized too just a curt response and got hung up on. While shopping I had to beg someone to ring me up! I will never purchase from them again!

I truly cannot let my experience at Mor go without it being shared and we should have run when we saw the red flags. Heather our salesperson was fine. Upon check out her male coworkers were making comments about women liking to clean and other insulting remarks about women being great “housewives”. They looked to my husband for that “good old boy” confirmation, and he said that it was not funny but rather inappropriate and they should not be talking like that to any women and not in front of his family, a wife and two daughters!!! The men there were condescending douchebags and the women just seem so damn uncomfortable that all they know how to do is laugh off the bullying. Heck I cannot say that I blame them since they were probably just so embarrassed in front of their customers. The men were not wearing masks in the showroom and at check out with their customers nor was a man sitting at one of the tables on a laptop. I thought to myself we are all in masks coming into your “family-owned” business and the least you can do is keep the masks on your face while you are helping families during a global pandemic. I had even made several comments about the employees not wearing masks to which I was given that awkward laughter. We came into the store at the end of June and at that point Heather offered to have 1 of 2 bed frames delivered since we had been waiting. A bed frame that had been available since we placed our order a month ago yet not until she saw us in the store did she offer to get the Sheridan II out to us. There was not much of an update on the Ashland Grey Queen bed other than sometime in July or early August. I called on August 3rd and was greeted by a sassy, non-apologetic customer service representative that literally had nothing to offer besides another make believe delivery date of August 12th and “if you don’t want it you can cancel it”. To which I responded, “clearly I want it since I made the purchase and am following up again on when I can expect it”. She was rude and essentially hung up on me. My call on August 16th was answered by Donna who was much nicer but again said that Mor is not to blame and that it could be an issue with customs, COVID, etc. Today we were given a new estimated delivery date of August 26th and I am more than confident that if I called on the 26th it would be another 2 weeks out. Although I realize that Mor is not the manufacturer of the bed, I do strongly believe that Mor has a responsibility to its customers to have answers. Especially when they are continuing to sell these items when there is really no line of sight as to when these items will be delivered. Certainly, the manufacturers have an obligation to the furniture companies not just a flippant shrug. As a customer, the level of finger pointing and “passing the buck” mentality is incredible. Every time we would ask where our order is, no one from your company would take any accountability whatsoever. It was this guy’s fault, or the delivery company’s fault, or we’re getting it from overseas…honestly, do you think I care? I ordered the product from your showroom, so as far as I am concerned, it's YOUR fault. If you don’t have the product to sell/deliver, then DON’T SELL IT. Seriously, do you think we are stupid? I feel tricked buying anything from your store. Our money went into your pockets in two seconds, but almost 3 months later, nothing? That’s what scam artists do, and as far as I am concerned, that’s what you are. A scam artist. My daughter is six years old and shows more accountability than your business. The least you could do is show us some compensation for making my daughter wait for her bed frame. You people are pathetic. At this point, I will never shop at Mor furniture ever again and if I could return every single dollar spent with you I would. I will tell everyone I know not to shop there. I will be putting negative reviews on every social website I can find about Mor furniture. You people are no better than used car salesmen and should be ashamed of yourselves. I never expected this level of B.S. from an American company. Supporting local is not always the best option! Edit: Mor was bought by a Chinese company called Healthcare Co Ltd.... maybe they should have stuck to healthcare because they are not nailing furniture.

Worst company ever. Save your money and go to Ikea. Spent over a grand for a dining room table. I received two boxes and had to play Bob the builder. At least it was free delivery. Oh yea free delivery means drop off at door. If you want them to bring it in the house is an added charge. They suck, I only have 3 usable chairs left screws have fallen out or chairs broke.

Don't buy an extended warranty..Not only does Mor Furniture not stand by there store warranty..you pay $99.00 for extended service warranty and they refuse to honor that warranty. Both Mor furniture and furniture care protection are pointing fingers at each other. And the consumer suffers with a piece of defective furniture, and are out hundreds of dollars. I work very hard for my money and expect and deserve better treatment than what I received from Mor Furniture