Mor Furniture for LessReviews of morfurniture.com

DELIVERY IS A SCAM. They drove up to the house and parked in front. I moved my van to make room on the driveway. They were eating so figured they were taking a break. My mother in law missed a call that they supposedly couldn't find the address and it will cost $100 to reschedule the delivery. We went outside to talk to them but they drove away. They looked at us but just drove off. We have video evidence of when they parked, the phone call/voicemail that claimed they waited 15min (lies), and them driving off ignoring our attempts to wave them down. SCAM!

My brother bought a couch and paid 1700.00 with a 1-year warranty in November 2022, but after 6 months it broke, we called MOR Furniture and when they sent out a person to check it out he told us they had cheap furniture and this is a common thing. They told him they would order the part in November 2022. He called every two weeks and the excuse he got was it was on back order. When he asked what he was supposed to do they told him not to use it well ok you buy a cough and not use it so he had a 170.00 decoration. Well moving forward and several phone calls they text him not call him in April 2023 and they are coming out for the couch, wow 5 months later they get the part. When they came, they were rude and asked him what was wrong and after he told them they seemed very annoyed and told him they would only take the bottom half. Ok what was he supposed to do with the top. Does not make since, then they had the nerve to tell him since he has dogs which majority of the world has sometime of pet. That he had to have his couch professionally cleaned and sanitized for disease mind you he could not use it since November, and they did not tell him anything about this in the text or on the phone when he called them several times. Are you kidding me they walked into his house dirt cloths, dirty shoes, and gloves sweaty has been at other people houses either picking u or dropping off and NOT wearing a mask and they have the nerve to tell me they might get a disease from his dog. I think this was just a scam for them not picking it up and fixing it. Now he has a couch that he cannot use. They will not refund his money nor replace it because he was told they don’t make that couch anymore due to this problem. So be very careful what you buy at MOR FURNITURE WARRANTY THEY WILL NOT HONOR IT.

I just tried to make a claim using the furniture protection plan that was sold to me at MOR. My claim was denied due to accumulation of wear and tear. My claim is for a cracked chair regardless of the normal wear and tear on the rest of the table. They denied my claim on a cracked chair because the table shows signs of use? The furniture protection is a scam and I am not pleased with how they are handling the situation. Take your money somewhere else!!

Bought $12.2k of Tempurpedic beds with which we were told we had a full 90 day return policy to which when we decided we couldn’t get on with it, after 45 days , we gave it a good try, we are told no that only applies to the mattresses not the bases. When we bought this was not mentioned to us, we had to sign half a dozen pieces of paper accepting a whole bunch of stuff when i paid for the beds and not one of them mentioned the 90 return policy was for the mattresses only. Should i have asked if the return policy inc everything ?? Good question, maybe i should have, but when you are told you have a full 90 day return policy you take it for granted it covers the total amount spent. I feel a little like we are taken advantage of. Why would i spend $5k on bases I couldn’t return… When called about this and my wife spoke to corporate, they told us the store manager could make an exception and she would ask him to call us back. No call for nearly 48 hours, then a message left saying he was looking into it. Then i called a couple of times and left a message with someone asking him to call me back and when i had to call again as id had no call, the store manager Harrison tells me he has to get that approved by someone else, contrary to what the lady at Corp had said “ it is the store managers decision” I asked Harrison if this was just a run around to delay things and get us to go away, in fact i may have stated it felt like i was being given the run around to delay everything, maybe Harrison on going on holiday and thought it best for someone else to deal with this, who knows, I would think they have this problem all the time as if we were not told these facts then i am sure others have experienced the same issue. So they are going to take back the mattresses only leaving me a good $5k out of pocket, no offer of store credit or exchange for another mattress base, crazy to think how a company can get away with this when there is nothing signed agreeing to this from the customer. This is my story of working with Mor, i hope your story is a better one. The one thing I will say is this, why would anyone spend thousands of dollars on something they have no idea they are going to enjoy sleeping on with no possibility of liking the said item or getting a full refund. It makes absolutely no sense. So now to call my CC company and see what they can do as we were not given this in writing and ever signed anything detailing this half hearted ( literally HALF of what i spent coming back to me ) return policy. Shame. Really.

Warranty won’t cover you. Extended warranty even worse. However, you will be convinced you’ll be covered completely. Don’t fall for it. Zipper tracks, seams not covered. Claims are judged by pictures. Floor sales, customer service line, warranty department all in disconnect.

they sold me defective uneven couches and i could not see it because it is under the cohune and covered with the sheets be aware the furniture is defective and this store is scammers

I was a 20+ year customer until I bought a whole houseful of furniture. Please note I have bought many houseful (living, dinning, bedrooms) all at once but this time again I asked if all was in stock as that's all I buy. It was to be delivered 04/2021. I called in March to schedule deliver to find out that my Kitchen table was still on back order, I said noooo it wasn't because I asked the sales person if they will hold all my Kitchen, living, bedroom and he said yes. It turns out they sold my 3300.00 kitchen table and I had to wait months!!!! then had to wait on what I call a church pew bench another couple of months. I can't believe they sold my product after I paid for it. At the time of buying all this I looked to verify all was in stock, and yes it was. Never again! They lost a 20+ year customer to Ashley Furniture. I have spent 10s of thousands of dollars with Mor Furniture

Part 1 of 3 10/22/2022 Abysmal Customer Service Saturday I had defective product delivered to my house. This is kind of damage (and just covering it with paint) in terms of refurbished products. I told the white glove delivery if they put the price to refurbished then yes but not paying premium new price for refurbished looking product They said they couldn't and took it back labelling it as "refused service" That's not how that works. The "text" support was outrageously not helpful. My wasted time and disarray of my home is not helpful Part 2 of 3 10/25/2022 Abysmal Customer Service Earliest day they could resend for white glove deliver was tuesday. Had to take PTO day off from work to be present for the home deliver and set up. Management informed me they inspected the items so that there wouldn't be a problem Spoiler Alert!!! Items came damaged, Shoooooocker So took pictures and sent it back Didn't want to do business with them at all and requested full refund with a managers phone call and/or e-mail address what happened. Part 3 of 3 11/01/2022 Management informed me it would take a couple business days for refund. Understandable. Call in to see status of refund and these clowns haven't started the refund. Are You Kidddddding Me When I say FFFFFFFF Mor, its MOOOOOORE Than That Do MOOOOOOOORE Better Mor MUUUUUUCH MOOOOOORE