Mor Furniture for LessReviews of morfurniture.com

Worst customer service ever. We went to order a couch and bought a specific one because they swore it would be here in 2-3 weeks. 3 weeks go by and no one contacts us. We call to try to talk to someone about it and they say they don't even have our order in the system. We show them a reciept and they are able to look it up but then tell us it won't be for another couple months. This has happened three times between my family and our extended family. We asked for a refund and now are being told we won't get one for 10 days.

Worst customer service experience EVER! Don't buy here.

We bought our new couches less than a year ago and the mechanics never worked right. We paid for 4 years warranty for repairs were denied because it came that way.

Changing my review at this point since we were told our mattress was in stock and could be delivered before our move in date, we asked this several times and specifically picked this mattress/frame/box spring because they could be delivered quickly and were available in their warehouse. Now the week we are moving in they have suddenly told us it is not in stock... even though it was when we ordered... and they expected delivery is now a week after we move into our home. Cherry on top of this cake, their rude replies when asking their customer service about our order. UPDATE: After much back and forth they agreed to at least deliver the mattress only a day late rather than week late, even if they didn't have the box spring (even though then never bothered to tell us this). They then showed up with both the mattress and box spring which, okay sure sounds good... Except their install guys actually put together the bed frame incorrectly, SO INCORRECTLY IN FACT there was a large corner of metal sticking out about 3/4 of a foot on one side. It was even missing a bolt so would have been very obvious during setup that it was done wrong and they chose to leave it (still missing a bolt which we were not even provided) rather than tell us or reassemble the frame correctly. After they left I gouged my calf with this jagged chunk of metal they left sticking out... We ended up having to dissemble everything ourselves and putting the frame back together correctly so the giant corner of metal that was sticking out (which has left a large bloody gash in my leg) was now squared with the mattress and matching the other 3 corners. This was by far the WORST delivery/setup furniture buying experience we have ever had, this is including 3 other appliance deliveries, a second guest bed, movers, and a couch which have all gone smoother. Zero offers from the store to refund any fees or make any apologies for the trouble.

warning! avoid this furniture company! i would give no stars if i could! take your money somewhere else! waited over 2.5 months for 2 chest of drawers $1000 each!!! they came in their own box so you can't even inspect it. i got home, opened them up and was super disappointed by how low quality and poorly built they are! the drawers were built slanted so they don't even close!!! whoever built them surely didn't give a s*** about their job! i could've went somewhere else for cheaper and better quality! save your money or use it somewhere else that it!

I dont usually review but when i saw all the bad rating then i wanted to say that i had great experience my furniture did come late but this is pandemic and financing started after the purchase. customer service was good when i asked them to replace the defected item during delivery i dont understand all the bad reviews...

I should have read the reviews before buying anything from this cheap scammers! Salesmen will promise you whatever you wanna hear I bought a sectional couch(leather) but I told the sales person I was afraid of it peeling off. They told me not to worry just buys a 4 years insurance and if it ever peeled it would be repaired or replaced. A little bit over a year and sure enough, the thing starts peeling off really bad. So I went to the Visalia store and tell the one sales man, that nice sales person had now turned into this vicious condescending guy who seemed he was the one paying from his pocket! Then I called the insurance company. You can feel right away they’re looking for ways to get out of it. So the excuse I got was since the peeling was really bad they only cover one accident and no multiple peelings AND if it peels on the seating area ITS NOT COVERED well of course that’s where’s its going to peel. So I Spent over 1100 dollars on a the worst piece of furniture I’ve ever bought! And their insurance it’s a joke and a shameless robbery. Never buying anything from Mor ever again!

They have the absolute worst customer service I have ever seen in my life. 4 different exchanges to get good product. Delivery service is a joke, can't ever get ahold of anyone. Driver lied and said he was there and no one was there. Said he waited 15 minutes and had to leave. I had left work early to be there and was sitting by the front door the whole time. I also have a ring proving they weren't there. They took the driver's word over the customers and rescheduled the delivery for Saturday. Mind you that wa as with 2 days notice and I had other plans and had already left work for the day. Customer service was of absolutely no help. Never again, if I could give zero stars I would.