Mor Furniture for LessReviews of morfurniture.com

Mor Furniture for Less, Rancho Cucamonga — protection plan and warranty both said no In November 2025 we bought several Lantana pieces at the Rancho Cucamonga store: brown sectional, sofas, and recliner, plus a gray loveseat and recliner. We also paid $449.99 for the Safe protection plan so we would not have to argue over a defect later. The furniture has been under cloth covers the whole time. We uncovered it only about six times, when we had guests. A few weeks ago the wireless charger on the arm of one chair started peeling off. I filed a claim with the protection plan. They said it was still under the manufacturer warranty and told me to contact Mor. At the store, salesman Kevin agreed it looked like a manufacturing issue and gave me customer service. He was the helpful part of this. On September 29, 2026, I called. Customer service told me to go back to the protection plan. I explained that the plan had already sent me to them. I texted a photo. She called it wear and tear, said she would check with a manager, and came back with the same answer. When I said I would write reviews, she said “Okay.” Under a year old. Almost always covered. A charger ring lifting off the arm. A paid plan that pointed us to the manufacturer, and a manufacturer that called it wear and tear. That was our experience.

We were sold a recliner and scheduled a delivery and paid for the pickup of the old recliner. No specifications were given to us on the recliner they were to pick up as it was to be disposed of not resold. The delivery crew refused to pickup the old recliner because they stated it had cat hair on it. This was not the case. But the real issue is no mention was made that pickup was conditional. Refused the new recliner as there was no room for the new one. This is a first.

Please beware when buying anything from here. This month, we bought a couch and loveseat set and had it delivered. We were told at the store we could buy floating batteries so we did not have to worry about cords stretching across our living room. They moved the items in and we were informed that the floating batteries worked for some pieces of the couches but they do not work with the charging and lighting parts of the center consoles. So we have to plug those into a wall outlet or not use them. They plugged in 1 floating battery and took the power cable with them so that is now missing as well. Plus 2 of the power recliners aren't working correctly and you need to push the button 6-8 times for them to go from open to closed. I reached out over a week ago to the store for help and did not get a response for a couple days. Once I did get a response, they said they reached out to customer service and they would get in contact with us. This was 3 days ago and still have not heard anything from customer service. It has been an awful experience considering we spent nearly $4K on the items and cannot get a working couch and no support to help to resolve whatsover.

DO NOT BUY FROM THEM!!! I bought a couch from them that cost several thousand dollars, and this is what it looks like after ONE YEAR. The quality is honestly disgusting for what they charge. These couches are made incredibly cheaply and poorly. In just one year, I’ve had: - 6 separate seam rips on the cushions - A broken support beam, which they won’t cover because it happened literally a few days outside of the 1-year warranty - Pilling on every cushion - Warped and misshapen back cushions - Seams beginning to fail on the actual body of the couch, with loose threads coming out around almost every seam This isn’t normal wear and tear. A couch that costs several thousand dollars should not be literally falling apart at the seams after one year. The company has taken zero accountability for the poor manufacturing of my sectional, and now I’m stuck with an expensive couch that looks like it belongs in a trap house. Save your money and buy somewhere else.

Terrible ordering experience from start to finish. I ordered a $2,000 dining table set on June 30 with white glove delivery. The expected delivery date was July 17, which I confirmed. Come July, they contacted me me to say the table had not shipped because my order was confirmed after their shipping cutoff. Since they only deliver to my area once a month, I was told I would have to wait until August 12–13. Fine. I agreed to wait another month. Around August 10, I began checking for an update about the order status but received nothing. On August 12, I had to reach out to THEM myself. After taking a full day to respond, they said ”One chair got delayed, so we can’t actually ship it to you until November, but if you want, we can get you the rest of the table, minus 1 chair. In September”. I canceled my order. Hopefully they don’t lose part of my refund as well. There was no offer of a discount, compensation, expedited delivery, or any meaningful attempt to make things right. What a horrible experience. Save yourself the frustration and take your business elsewhere.

cant tell people what to do so hopefully you have enough common sense to read the reviews the furniture is cheaply made with a higher quality price it looks good when you get it but soon you will see it wasn't worth what you paid my couch started to sink in after 3 months and so is the mattress that cost a thousand dollars the some couch pillows are firm and some are flat. would never buy from them again. if you don't care about your furniture lasting your in the right place!

Do not buy anything from Mor. Avoid the hassle and cheaply made crap. Bought a dresser for my daughter. Had to be replaced because it was delivered damaged. Took 3 weeks. Second one has chipped paint. Bought the same dresser to match for my newborn daughter and its been a nightmare. Dropped off in our driveway without even knocking. Damaged box. Company didnt care. Sure enough the dresser is all messed up and built cheaply so its misaligned and drawers wont close. Company does not accept returns for any reason. Customer service on the phone is useless. They basically blame us for not inspecting it when we sent pictures of damaged box the day it arrived. Waited 3 weeks for a repair tech to come out and now will have to wait who knows how long for them to order parts, and repairs the tracks. Only to still be a broken dresser due to the whole thing basically falling apart. My daughter will be over a month old with no dresser for her clothes. Wife is stressed, I am passed. Avoid Mor at all costs.

I bought a couch and two end tables on March 29, 2026 and was told it would be delivered April 1st. When they called to schedule delivery, they were only delivering the end tables. I asked where the couch was and was told it would be 4 weeks. I explained that was not acceptable. John (the scheduler) said he would check to see what the problem was and would call me back. He did not call and he also canceled the delivery of the end tables. I talked to 3 different people, 1 in customer service and 2 at the showroom on Gilbert Rd/202 in Gilbert, AZ. Finally talked to Nicolas and he tried to get me a couch out of California, but they did not have one. Nicolas was very sorry and would compensate us for the problems we were having. I am still waiting!! But wait, there is more. I ordered two lamps and asked that they be delivered with the couch, since we were going on vacation and the couch would not arrive until we returned. Nicolas wrote this on my receipt. Fortunately, we have security cameras, as the lamps were delivered by FedEx and left on the porch. (We were still on vacation.) I am still waiting for Nicolas to make things right.