Mor Furniture for LessReviews of morfurniture.com

I purchased a couch in Aug 2021. By June 2022 there was a tear in the seam as well as fabric piling. So I contacted Customer Service. You have to use a text service to reach out to them. days go by. The soonest appt to send a man out who has been working with them for 25 years.. was in late August. The man came out with his sewing kit.( what a joke) Now because he has been working of them for 25 years.. He's loyal to them. He told me.. the process: Check this out.. they access the damage, take pictures, he then informed me. that once the vendor has the replacement fabric they will come to my residence and take the piece with them to fix.. This could be months that I would be out of a couch or part of my couch missing. It is now a week before November.. I have waited 2 months for some vendor to find my fabric.. in what country??? This is very frustrating... I am so disappointed. I waisted $1300 for a cheap couch. Buyer Beware: MOR Furniture does not allow returns. Once the item is taken from warehouse.. ITS YOURS.. NO REFUNDS> NO EXCHANGES..NADA..HOW CAN THEY STILL BE IN BUSINESS..

I am very unhappy with MOR furniture and customer service. I bought a cabinet to match the tv console I have. It's a good thing I didn't have it delivered because it was a $60.00 charge. My daughter and I brought it home, we got it in, unwrapped it, and it was damaged. Took it back and waited for another one to arrive for pick up. Well, I have been back 7 times maybe 8 and each one was damaged or made very badly. Customer service has been asked to do an inspection at least 3 times. It didn't happen. One time the one I sent back was the same one sent back to MOR. I am going to cancel my order and am done with MOR furniture, sad because I really would have like to have the cabinet.

I wish I had have looked at this review before I purchased anything from Mor. This was one of the worst purchases I've ever made, and that's a lot of purchases. If you feel you need to buy from them, make sure you pay attention and read all the fine print, if it's given to you. I've been shopping for months with other stores, and this is the only business that won't give you a refund. I had the chair for fifteen minutes when I asked to return it. The chair was totally wrong and unacceptable once it was in my house. Furniture isn't cut and dry. The worst part.... almost, was that the salesperson wasn't honest about our conversation, when there was conflict. Enough said because I could go for quite a long time. Please save yourself anxiety and stress and don't even walk in the door. Plenty of really good options out there. I wish I hadn't been so trusting.

Grade: A Location: Richland, WA We worked with Ashley. She was most helpful and we felt no-pressure to buy. What an asset to have as an employee! We purchased a bedroom set, kitchen set, and dining room set from her. All were delivered within a very reasonable amount of time and her communication skills are top-notch. She kept us fully informed by text message. Next time we buy furniture, we'll be buying from Ashley. She made us feel like valued customers! The furniture we received was well-made, sturdy, and we are delighted with the quality. White glove delivery, assembly, and placement were included and all of the delivery staff was polite and so nice!

First off the service people contracted by Mor that helped with the exchange of the deflective Radius chair were top notch, helpful and spot on. However I am deeply disappointed in Mor Furniture. I truly despise that the only way to seriously contact for help is through texting. There is no way to actually speak with someone in person and no one at the store is able to help other than say text CS. It took nearly a fully day to get first response from CS to get things started and several iterations of back and forth to get them the needed information, correct their assumptions of what happened and what I needed. (At first they kept referencing a second piece of furniture that was purchased same time that arrived broken and had been resolved.) After about two days I am told I need to take the defective piece to their regional service center 50 miles away to determine what can do. This after sending photos of the broken wooden frame of the piece. OR I can pay a not small fee of $59.99 and have someone come take a look and make a repair or if needed deliver a new piece and remove the broken piece. Why do I need to pay $60 for a warranty issue? I even paid for the extended warranty so In my mind I am being forced to pay twice. I get it that the local store can't make a determination but why can't I take the defective piece back to the local store and they take it to the regional center for me. They are receiving deliveries from the center several day a week if not daily so why not just put my piece in the empty truck returning to the center? It truly is insult to force me to pay more for obvious warranty issue. I give up, pay the fee and the first date can have someone come look is 4 weeks away. Really? My time comes and the people assigned are super helpful and easy to work with. They look at the photos I sent with texts weeks before and determine the recliner truly is defective and has to be replaced. No need to come look at it in person. They then start to say I need to take it back to the center and be ready to pick up the new on my own when it arrives. I am not there so wife calls me and I explain I was told by paying the fee I would not have to do that. Disposal of broken and delivery of new would be taken care of. They call someone else and confirm is true. Ok good but why did that have to happen at all? Should be a known. We are initially given a date in July about 2 months away for delivery of new. Wife notes this is not acceptable, already waited a month for someone to just look at photos and not even come out then two more months for resolution? Not acceptable. Person also using this recliner is having surgery and needs this recliner for recovery. Repair person steps up to the plate and finds a solution and able to get the replacement recliner in about a week. PERFECT! Very happy the service people are listening and very very helpful looking out for us. But Still have the question of why did we have to wait a month to have them not come out but just look at the photos I supplied. Why did we have to have that initial delay? All in all the issue was taken care of. Love the Radius recliner, super happy with the actual service people that did work with us but deeply disappointed in Mor Furniture as the quality with 2 of 2 pieces purchased were broken at delivery or defective. Have serious concerns for long term durability. Most of all really do hate the CS system Mor uses that forces impersonal drawn out piece-meal texts that take forever to get the needed information needed. I am sure is great for Mor but really stinks for the customers. Such a hassle. AND really feel slighted that was forced to PAY for obvious warranty and defect. I have never experienced such a policy and process from ANY company have ever dealt with in my life. As much as we love the Radius recliner, we do not have any respect for of love for Mor Furniture and CS process/policy and will be highly unlikely to ever do More business with Mor ever again.

We purchased furniture in June 2021. Delivery took 3 months to get most pieces, plus another 2 months for the last piece.

I purchased a house of furniture from Mor last spring and have never been more disappointed in a business. I've purchased from Mor previously and have never had any issues, however, after this experience, I will never purchase from Mor again. I've had to replace so many pieces due to defectiveness and/or arriving damaged - multiple times in fact. The amount of delays on waiting for replacements have also been extremely frustrating. I'm still waiting for one piece to be replaced! Lastly, I've obviously been in constant communication with customer service and some representatives have been very helpful and kind, however, most have been rude, short, and not helpful. I cannot wait for the day when I do not have to contact anyone from Mor again; but seeing as my last requested piece of furniture that needs replacing is not estimated to arrive until August (it's March!), it'll be some time before that comes true unfortunately. Do not purchase here.

customer #CREAj34736 My couch was delivered on 10-28-2021 to my house with 2 chrome upholders not black like they should be you said its 8 weeks to replace them and I never herd from you . Where is my cu holders I spent 3 grand and please make it right...Jim Now its 3-6-22