moosetoys.comReviews of moosetoys.com

I cannot express the gratitude I have for Moose Toys and their amazing customer service! With her Christmas gift money my granddaughter bought the only Magic Mixlings toy they had at Walmart. Because it had no sku # the cashier that looked it up put the wrong item/item# in the system. When she got home and played with the toy she discovered the wand was missing. She was devastated because she couldn’t play with it as intended and without the wand the “potion” did not fizz. I contacted Walmart and because the item number was not the one for the toy she purchased (even though it was as their cashier that did it) all they could do was a report and then I would have to contact the store manager to see if they would do anything to assist. I already knew that wouldn’t happen. So I contacted Moose Toys customer service via email and explained the situation. The response was very quick and they offered to replace the item or send one similar. Amazing is the best way to describe it! Thank you Moose toys for showing my granddaughter that there is still kindness left in the world, for your stellar customer service and for helping a very disappointed 9 year old have a very happy New Year!

Absolutely brilliant customer service. Had an issue with christmas gift, and getting sent replacement straight away. My 7 year old daughter will be over the moon :) thank you moose toys

Got Mr beast toys for Christmas for both my kids. One of them immediately broke after doing the experiment. Emailed moose toys with photos recpits and batch numbers and they are taking care of us. My son can't wait to get his replacement. Thanks moose toys

We gifted my daughter a Magic Mixie Ball for Christmas - but it came broken/damaged/leaking water. So many tears. I contacted customer service and they IMMEDIATELY offered to help. What a fantastic customer service experience. Now we're waiting for the replacement toy to arrive :)

We received a product as a gift that didn’t work (no receipt) so I emailed them hoping they could help. We have been going back and forth for a few weeks, with them needing different videos or batch codes with everything they need being sent. Then someone new randomly comes in the chat asking for all of the same things we had already sent. It’s been terrible. They give you the run around just hoping you run out of steam and forget about it. Because of what a pain it’s been I won’t purchase Moose Toys brand items and will return any my kids get just to avoid the trouble.

Purchased a toy from this company meant to have free refills. Emailed company unhelpful poor service.

They say more smiles, less waste well how about when a kid gets gifted one of their $60 toys and that said toy doesn't work so this particular kid has autism and doesn't understand why it won't work and has a meltdown. So customer service gets contacted only to be told oh well nothing can be done without a receipt. So not only can it not be taken back to the store but since it was a gift and there is no receipt it's just oh well deal with it. What a joke I do not recommend this company or their toys based on that crummy policy. Your toys should be able to be played with straight out of the box and you need to have better customer service. 0/10 recommend not only do I now have a unhappy kid with a useless Christmas gift, it is now a waste because it needs to be thrown out.

I sincerely hope that whoever decided that ‘mystery box’ toys were a good idea has a truly miserable existence, and lives knowing that their children should be embarrassed to be related to them. How any company can create a toy that advertises “oo which one will you get?”, then doesn’t even include a toy inside is beyond me. Where is the ethics? How does some spineless executive sleep at night knowing that they’re making a few extra pennies off the back of disappointed children? Absolutely shameless, deplorable, and I sincerely hope this entire company goes bankrupt. Do NOT buy the Bluey ‘mystery box’ house toy, you too might have a disappointed 3 year old that doesn’t understand why there’s no Bluey in her toy. Thanks a whole bunch you utter spineless rodents.