moosetoys.comReviews of moosetoys.com

Worse Company return policy Ive ever had deal with .. Why would you make child product that doesn't stand up to being dropped once on payment..

Money went to bin ! We bought a slime for £10 which wasn't suitable to use after 48hrs !!!! It was kept in the small box attached but after 2 days of was completely dry, all toys started falling out if it ! Scam do not buy ! Wasting of money as you can play not more then 2 days

Asked for a replacement for a defective toy. CS rep said that the item was discontinued and they left me without a resolution.

Those dolls ou are selling with the button on their privates are disgusting and you all need you hard drives checked

Sent an email with images of issue on 1st of September still waiting for response. Im disgusted my LG has played with toy once and it has been put away since, she bought out of her money the day before first and last use.

We received a product as a gift that didn’t work (no receipt) so I emailed them hoping they could help. We have been going back and forth for a few weeks, with them needing different videos or batch codes with everything they need being sent. Then someone new randomly comes in the chat asking for all of the same things we had already sent. It’s been terrible. They give you the run around just hoping you run out of steam and forget about it. Because of what a pain it’s been I won’t purchase Moose Toys brand items and will return any my kids get just to avoid the trouble.

Purchased a toy from this company meant to have free refills. Emailed company unhelpful poor service.

They say more smiles, less waste well how about when a kid gets gifted one of their $60 toys and that said toy doesn't work so this particular kid has autism and doesn't understand why it won't work and has a meltdown. So customer service gets contacted only to be told oh well nothing can be done without a receipt. So not only can it not be taken back to the store but since it was a gift and there is no receipt it's just oh well deal with it. What a joke I do not recommend this company or their toys based on that crummy policy. Your toys should be able to be played with straight out of the box and you need to have better customer service. 0/10 recommend not only do I now have a unhappy kid with a useless Christmas gift, it is now a waste because it needs to be thrown out.